Sales Manager Customer Service
Resume:
Margaret Rhoney
Beech Island, SC *****
********.******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pre-Owned Sales Manager
MALCOLM CUNNINGHAM CHEVROLET-Augusta, GA
March 2024 to Present
Hire and train sales staff
Appraises all incoming used vehicles
Maintains high customer satisfaction
Other tasks as assigned
Set sales goals for your team
Attends manager meetings
Helps salespeople close deals
Maintains professional appearance
Maintains vehicle inventory
Managing automotive inventory, marketing, sales, and deciding the price of each vehicle Assistant Service Manager/Service Advisor
Tony T CDJR of Orangeburg-Orangeburg, SC
January 2023 to May 2023
Customer Service
Organization and planning
Problem solving
Decision making
Follow up
Phone etiquette
Transparent and honest
Detailed oriented
Automate and Dealerlogix Pro
CDJR, Nissan, and Toyota certification
Warranty claims
Order parts
Work hand and with technicians
Sell policies
Cashier
Fleet and commercial work
P.O. Builder and approver
Maintaining daily reports
Close out
End of the month payrolls and profits
New and Used Car Sales Manager
Miracle Nissan of North Augusta-Beech Island, SC
September 2015 to October 2022
• Interview, Select, Hire, Manage and Motivate a Vehicle Exchange Sales Team
• Train on and Ensure all Processes are always followed by all Sales Professionals
• Train on and Ensure all Word Tracks are always followed by all sales Professionals
• Train on and Ensure all Inbound and Outbound Calls re always executed with excellence by all Sales Professionals
• Train on and Ensure all Prospecting and Sold/Unsold Follow Up Processes are always executed with excellence by all Sales Professionals
• Train on and Ensure all Vehicle Exchange Team Members utilization of Data Mining Software
• Create and Ensure Compliancy with Vehicle Exchange Team’s Work Schedule
• Optimize the utilization of Vehicle Exchange Folders by Vehicle Exchange Team
• Become proficient in MAG Desking so that you can desk Vehicle Exchange Deals and back up GSM on the Traditional Desk
• Attend all Manager Meetings
• Create and Achieve Monthly Forecasting of the Vehicle Exchange Department
• Manage the Vehicle Exchange Department’s Blue Log
• Keep the Dealership Legal and Compliant with all Local, Stat, and Federal Laws
• Hold all Employees of the Sales Team accountable of their Daily WORK Plans including other Managers
• Customer Engagement
• Product Knowledge
• Persuasiveness Counts
• Handle Negotiations
• Sealing the Deal
• Follow UP
• Training Lead
• Opening / Closing Management
• Outreach Ambassador
• Leaf Ambassador
• Demonstrated all vehicle features
• Finance
• Matched subprime customers with the right vehicles in order to get approved for an Auto Loan
• Completed quarterly certifications on all vehicles for each Brand
• Coordinated trades and controlling inventory.
• Meeting or exceeding monthly sales quotas
• Established a relationship with customers
• Achieved and maintaining Exceptional Service
• Contacted customers for special sales
• Developed loyal customer base and repeat business
• Increased sales by using a personal touch on customers
• Training on technology and Nissan Intelligent Mobility for sales staff. Activities Assistant
NHC of North Augusta-North Augusta, SC
March 2014 to March 2016
Adding Life to the Years of our residents
• Sensory and Mental Stimulation Program
• In Room Recreation Program
• Religious Service
• Special Events Organizer
• Resident Council
• Daily Group Activities
• Volunteer Service
• Room Reservation
• Purchasing
• Storing and moving products
• Customer Service
• Physical Therapy
• Manage relationships with team members
Photographer
Portrait Innovation-Augusta, GA
March 2015 to September 2015
Lighting expert
• Creating a happy sense and environment for children, and families
• Take 60 to 80 photos on 4 to 5 backgrounds for each session,
• Maternity ( bare belly shots, ribbon tied around, happiness of being a new mother to-be), Baby
( newborn) first photos, Children Birthdays, Family Portraits, Engagement Photos, Military, Graduation, Weddings, Family Reunions, etc..
• Sales of favorite photos from sessions
• Creating books, calendars, canvas, and many more gifts for all occasions
• Printer expert( changing paper, dilating water, measuring ink levels, and turning on and off • Answering phones
• Booking appointments
• Breaking down and cleaning up camera rooms
• Understanding customers
• Packing pictures
• Solving problems with outfits, makeup, and hair
• Interactive with children to get real smiles and not cheese for the camera smiles Assistant Store Manager
SHOE SHOW INC-North Augusta, SC
May 2013 to May 2014
·Open and closed the store
·Account for all money (deposits and change)
·Welcome every customer with a smile.
·Greeted each customer with sales and promotions
·Measured feet and give opinions on shoes for events
·Delivered fast and accurate service to all customers
·Followed directions on new merchandise
·Help unload and pack delivery truck.
·Purchasing
·Sales
·Meeting profit sales quota for the region
·Excellent customer service
·Managed and solved problems within the store's team/ associates Education
Bachelor's in Business Administration
Strayer University-Georgia - Augusta, GA
August 2019 to Present
Associate in Public Health
Aiken Technical School - Aiken, SC
May 2015 to December 2018
Bachelor's in Biology
University of South Carolina-Aiken Aiken - Aiken, SC August 2010 to December 2014
High school diploma
Silver Bluff High School - Aiken, SC
August 2006 to June 2010
Skills
• Customer Service
• HIPAA
• Medical Receptionist
• CRM Software
• Salesforce
• Outbound Sales
• Event Planning
• Data Analysis
• Sales Management
• Data Mining
• Tableau
• Makeup Application
• SQL
• Business Intelligence
• Cold Calling
• Marketing
• Forecasting
• Process Improvement
• B2B Sales
• Analytics
• Data Warehouse
• Medical Terminology
• Healthcare
• Visual Basic
• Business Analysis
• Patient monitoring (6 years)
• Certified Professional Coder
• DEA Certification
• Customer service
• Leadership
• Store management
• Hospitality
• Sales management
• Sales
• Cash handling
• Office management
• Dealership experience
• Automotive repair
• Cash register
• Accounting
• Interviewing
• Payroll
• CRM software
• Knowledge management
• Project management
• Social media management
• Restaurant experience
• Supply chain management
• Typing
• Analysis skills
• Fair Housing regulations
• Property management
• Quick service & fast food restaurant
• Business development
• Manufacturing
• Product demos
• Account management
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
ASE Automobile Service Consultant Certification
Assessments
Sales skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
KEY SKILLS
• Outstanding people skills and thieve on helping to solve problems
• Excellent communication skills, verbal and written
• Proficient at running and handling office equipment
• CPR, First Aid and HIPPA Certified
• Ability to assist residents and clients with activities of daily living
• Follow directions for the implementation of policies and procedures
• Performing all assigned tasks & procedures efficiently and in a timely manner
• Quick-learner
• Effectively manage relationships and work in teams
• Creative mind and imagination for seeing projects
• Vision for spectacular and fun social gatherings
• Event planning
• Marketing
• Sales
• Photography
• Dependable, prompt, Responsible individual
• Adobe, Microsoft office, and varies programs on Computers expert
• Mathematical, accounting and money management
• Determined personality
• Humble
• Taking the extra mile to make satisfying customers' needs, and wants
Contact this candidate