Customer Service Sales Representative

LAEL P. CLEMENT

808-***-**** **.***********@*****.*** Honolulu, Hawaii

PROFESSIONAL PROFILE

** ***** ** ********** ** sales, business development, and marketing, Successful track record in providing ultimate customer service to all backgrounds. Compassionate and dependable sales SME, who is initiative-taking and analytical, with an ability to foresee objections and overcome them with confidence. Seasoned sales professional skilled in B2B, telephonic, and in-person sales, consistently surpassing goals and deadlines. Proficient in Microsoft Office, Salesforce, and other CRM software. Strong organizational and management abilities, adept at adapting to fast-paced environments. Lean Six Sigma trained, adept at streamlining operations, and optimizing resource utilization. EXPIERIENCE

SALES REPRESENTATIVE - Guitar Center Pearl City, HI June 2023 - April 2024

• Averaging monthly sales of $79,000 per month, I helped customer’s with their music gear purchases

• Provided customers with above and beyond customer service CUSTOMER SERVICE REP - Hawaii Foodservice Alliance Honolulu, Hawaii November 2020 to June 2023

• Logistics operator for Hawaii’s largest local supplier of perishable foods

• Flourished in dynamic workplace, completing certification in 2.5 months versus 6 months, the typical certification completion timeframe.

• Volunteered to revamp the company’s inventory system, which decreased audit time and increased warehouse efficiency.

SALES SPECIALIST - Bougainville Flooring Honolulu, HI March 2019 to November 2020

• Completed extensive training program that covered carpet, vinyl, and hardwood flooring; floor preparation; and common problems consumers experienced during installation projects.

• Established excellent client rapport through genuine care, respect and interest for each person, their needs and budget.

• Delivered unmatched, wide range of flooring services and information to diverse populations, ensuring they received high-quality products at affordable prices and unbiased guidance. AUCTION SALE SUPPORT - United Fishing Agency Honolulu, Hawaii August 2016 to January 2017

• Excelled beyond assigned work duties and recognized for high attention to detail, punctuality, accuracy, full comprehension of auction standards and procedures, and extended efforts toward company goals and profits, including working up to 90+ hours per week, if needed.

• Performed effectively in fast-paced environment, selling an average of 110K pounds of seafood daily.

• Multitasked crucial duties; utilized portable CRM while being attentive to auctioneer, bidders, sales support team, ensuring input into CRM was accurate and all product labels were marked

• correctly on seafood products, and using handheld photography/documentation, which were all vital for end of day reports.

• Lean Six Sigma

LAEL P. CLEMENT

808-***-**** **.***********@*****.*** Honolulu, Hawaii EXPORT SALES DIRECTOR Hilo Fish Company, Honolulu, Hawaii March 2014 to August 2017

• Expanded company’s profit margin by diversifying export sales capabilities and marketing products

• directly to head chefs and seafood distributors located on the Outer Islands and continental United States.

• Revamped and presented new company logo to executive board members; this logo continues to remain the established image of company.

• Designed company’s first-ever seafood export delivery box and packaging system, and trained production staff on new preparation techniques, which prevented seafood damage during transport, facilitating the expansion and sustainment of export sales.

• Exceeded monthly revenue sales requirements; consistently surpassed monthly expectations by greater than 30% and boosted average monthly gross profits to $8M plus per month. SENIOR ACCOUNT EXECUTIVE Honolulu Fish Company Honolulu, HI February 2002 to March 2014

• Transcended from Entry Level Sales Representative to Senior Account Execute within five years by producing (to date) unparalleled sales, solely generating over $3.3M annually.

• Applied principles of lateral and critical thinking and sales mirroring, securing fresh and diversified business accounts with mainland executive chefs, purchasers, restaurant owners, and buyers for seafood businesses; took the initiative during first year, accomplishing an average of 75 cold calls per day to new clientele.

• Recognized and awarded for “Most Accounts Opened in a Month” and held highest sales from 2004 - 2014, with remarkable client retention rate of 85.5%.

• Surpassed baseline sales of $100K within eight months of hire, which was half the time for an experienced sales representative, and rose to Top 3 in sales in two years, reaching almost $300K per month.

• Invaluable customer service relations expert; researched and proposed menu ideas using products for sale; resolved all customer complaints and maintained strong and positive client relationships; successful at resolving disputes and acquiring late payments; tracked UPS and FedEx shipments, keeping clients updated on shipping statuses; inputted detailed information into CRM. AUTOMOTIVE SALES REP David Ellis Chrysler Canoga Park, CA. October 1998 to February 2014

• Gained the fundamentals of a Sales Representative earning “top sales person of the month” 9 within 4 year employment.

• Crafted the skill of answering customer objectives, presentation, art of negotiation, and averaged 20 plus units per month and sold as much as 38 units 4 month employed. EDUCATION

High School Diploma - West Covina High School – West Covina, CA 1997

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