Customer Service Representative
Resume:
Yolanda Villanueva
Restaurant Owner
Bell, CA ***01
***************@*****.***
A position that is challenging, rewarding, and provides high growth potential that allows me to use my management skills to contribute the organization's success. Work Experience
Receptionist
Lamonica's Pizza Dough - Vernon, CA
March 2019 to March 2022
Greet all visitors and guests, check in drivers daily filing of paperwork help out different departments like logistics and quality assurance. Have over 20 years faced paced environment, willing to train. Customer Service Representative
Hallmark Aviation Services - Los Angeles, CA
March 2016 to August 2019
Work for an airline at LAX
• Conducted customer service surveys
• Greeted customers
• Resolved customer issues
Restaurant Owner
La Villa Nueva Mexican restaurant - Maywood, CA
January 1999 to October 2016
Responsible for the daily operating activities of the restaurant such as invoices, making orders, taking inventory, as well as, cashier duties. Maintained the highest quality of service to ensure customers were served properly to ensure no complaints were made. Maintained composure while problem solving, professionally handled irate customers. Provided a clean and safe atmosphere to all patrons and employees. Trained all personnel to follow health department regulations. Maintained good relationship with all vendors to ensure order and receive process ran smoothly. Responsible for all aspects of the business and ensured supporting staff was trained properly to maintain sales high.
Education
High School Diploma
Burbank High School - Burbank, CA
Skills
• Customer Service (10+ years)
• Bilingual (10+ years)
• Customer Support (10+ years)
• Customer Care (10+ years)
• Call Center (2 years)
• Multi-line Phone Systems (10+ years)
• Bookkeeping
• Shipping & Receiving (2 years)
• Office Management
• Personal Assistant Experience
• Spanish
• Warehouse Experience (10+ years)
• Phone Etiquette
• Order Picking
• Supervising Experience (10+ years)
• Accounts Payable
• Accounts Receivable
• General Ledger Reconciliation
• Bank Reconciliation (10+ years)
• Communication skills
• English
• Cash handling
• Restaurant experience
Additional Information
o Enthusiastic, creative strongly self-motivated
o Committed to professional excellence
o Excellent at working in a team setting; ability to train employees o Ability to handle multiple phone lines
o Bilingual-Fluent in Spanish
o Ring up sales
o Inventory Control; Pull orders
o Money Handling Experience; Close Cash Drawers
o Accounts Payable; Accounts Receivable
o Answer multi-phone lines
o Operate forklift; Shipping/Receiving
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