Program Manager

CHRIS GANCHOFF

San Francisco, CA ***** 415-***-**** *************@*****.*** linkedin.com/in/chrisganchoff PROGRAM MANAGER

Experienced and certified Program Manager (PMP) with expertise in software and academia. Managed multiple long-term projects for curriculum development, departmental operations, and professional conferences. Experienced in Agile, Waterfall, and Hybrid management environments. Ph.D.-level of education with expertise in qualitative and quantitative methodologies, data collection and analysis. Motivated, results-oriented professional with attention to detail, exceptional written and verbal skills, and the ability to effectively collaborate with all levels of management, staff, field personnel, suppliers, and customers. KEY SKILLS

Program Management Data Collection and Analysis Communication and Performance Management Departmental Operations and Administration Software Development Life Cycle Management Documentation Control and Change Management Risk Management and Mitigation PROFESSIONAL EXPERIENCE

Splunk Inc, San Francisco, CA July 2011 - January 2024 Program Manager - Education Department, February 2022 - January 2024 Supported an 8+ person Security curriculum development team as Program Manager and managed a growing 30+ course portfolio from start through implementation and release.

• Managed the transition of the lab development technical team to a new deployment platform, resulting in updated content and an over 50% decrease in lab deployment wait-time.

• Led the Hands-on Lab component for .conf2023 in Las Vegas, NV managing development for all presentations, from kick-off through delivery, including live lab activities. Resulted in a record number of attendees (340+) and the highest-rated Education event in customer satisfaction.

• Founding member of new PMO in the Education department, including development of a comprehensive course roadmap and prioritization process, an implementation process that interfaced with all departmental operational teams, and a monitoring phase to evaluate course effectiveness. Project Manager - Education Department, January 2020 - February 2022 Served as Project Manager for the transition of course curriculum to a new format (Modularization). Managed 25+ stakeholders through a year-long operational transformation and focusing on a smaller team of 10 stakeholders to improve development efficiency.

• Managed the Modularization Operations (ModOps) stakeholder team through planning and implementation phases of curricular transformation, successfully partnering with stakeholders in Course Delivery, Development, Sales, Enablement, and Operations for an on-time launch of 24 new courses.

• Created and led a smaller group of stakeholders focused on course development process (Mercator team), following ModOps. Implemented a universal course intake form streamlining the request process.

• Built a comprehensive prioritization process across multiple product areas, as well as a roster of experts from the entire company to assist in evaluating and advising on new, innovative offering (Roadmap Advisory Committee). This Committee provided valuable insights for course content leading to more effective learning outcomes.

Education Program Coordinator Instructor On-Demand (IOD) Support Engineer, July 2011 – January 2020 Managed all critical operational duties, including enrollment management, customer support, instructor scheduling, internal and partner enablement, revenue recognition, and LMS administration.

• Built the first iteration of the Splunk Education credit tracking system (used for enrollment payment) that hosted all customer training credit data. This tracking system resulted in major efficiency gains for field staff and Operations team including reducing credit research time by 75%.

• Supported all aspects the IOD delivery system, including customer support, lab consultations in virtual office hours, and troubleshooting technical issues. Provided live support to over 70 users per week. Michigan State University East Lansing, MI December 2008 – January 2011 Assistant Professor, Lyman Briggs College

• Taught undergraduate courses in a variety of topic areas, with specialties in Medical Sociology, Science Policy, Health Care Organizations and Social Movements, and Science and Technology Studies.

• Supervised graduate and undergraduate students in their academic plans.

• Provided professional service at both the College and University levels through committee assignments. EDUCATION

Doctor of Philosophy (Ph.D.) Sociology

University of California, San Francisco, CA

Bachelor of Arts (B.A.), Aquatic Biology

University of California, Santa Barbara, CA

CERTIFICATIONS

Certified, Project Management Professional (PMP), 2024 PMI San Francisco

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