Customer Service Data Entry
Resume:
Kastina Bradley
Goldsboro, NC *****
****************@*****.***
Actively looking to secure a position as a Medical Records Auditor/Specialist, leveraging expertise in data management, customer service, and problem-solving to deliver valuable contributions to a healthcare organization.
• Articulate and detail-oriented Data Entry Clerk with extensive experience in healthcare settings
• Results-driven and motivated, with a strong desire to work closely with clients and healthcare patients to ensure compliance with relevant laws governing membership policies and procedures
• Proficient in proofreading with excellent customer service skills, devoted to providing every customer with a positive and memorable experience
Work Experience
Medical Records Auditor
Datavant-Remote
March 2024 to July 2024
• Strong ability to navigate through various provider EMR and file systems to retrieve all required elements of a medical chart for patient list
• Maintain standards of Confidentiality to safeguard and protect Patient's Rights and comply with all HIPAA laws
• Respond to emails and requests for information in a timely fashion and meet deadlines Member Experience Advisor I
RemX Specialty Staffing-Plantation, FL
December 2023 to February 2024
• Provided exceptional customer service to members, addressing inquiries and resolving issues in timely manner
• Ensured compliance with relevant laws governing membership policies and procedures by addressing member inquiries promptly at the initial contact, which reduced call handling time by 15%
• Improved time management by 30%, resulting in a 20% increase in member satisfaction scores Data Entry/Customer Service Specialist
Capgemini-El Paso, TX
November 2019 to August 2023
• Achieved 100% accuracy in data entry for quarterly reports, resulting in timely and accurate financial analysis for decision-making
• Reviewed and verified patient insurance coverage, including eligibility, benefits and authorizations for medical services to ensure accuracy and completeness of required information
• Improved operational efficiency by reducing turnaround time by 3 days, resulting in promotion Customer Service Specialist
Sykes Enterprises Inc-Fayetteville, NC
October 2017 to September 2019
• Implemented forward-thinking strategies focused on addressing client needs and resolving concerns, maintaining elevated levels of customer satisfaction
• Increased consumer satisfaction by 10% through clear communication and strong problem-solving skills, leading to promotion to SME role within 6 months of permanent hire date
• Attended training sessions regularly to stay up-to-date on changes in banking regulations to coordinate with other departments to ensure efficient operations within the SME role Education
Postgraduate Degree in Telecommunications
Wake Technical Community College - Raleigh, NC
August 2012 to January 2013
Associate of Applied Science in Business Management and Administration Shaw University - Raleigh, NC
September 2011 to January 2013
Skills
• Medical Coding
• Insurance Verification
• Microsoft Outlook
• Data Entry
• HIPAA
• Medical Records
• EMR Systems
• Microsoft Office
• Clerical experience
• Analysis skills
• SFTP
• Project implementation
• Salesforce
• CRM software
• EMR systems
Certifications and Licenses
593*-******** / Medical Coding Certification
Present
125*-******** / Nursing and Patient Care Certification Present
473*-******** / Pharmacy Assistant and Technician Certificate Present
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