Customer Service Rep
Resume:
Rovinsky Allen
Detail Technician
Tampa, FL *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Detail Technician
Cox automotive (Manheim) - Tampa, FL
June 2015 to Present
Interior/exterior wash, interior vacuum, express/full detail spot removal, heavy stain removal, heavy pet hair removal, excessive interior debris removal, exterior staining removal, odor bomb treatment, ozone odor removal.Using H pattern on engines. Work collaboratively with other team members to complete job duties. Drive both automatic and standard transmission . Follow company policies and procedures an the ability to pay attention to detail to make sure vehicles are up to company standards. Follows osha chemical an safety standard that are put in place
Customer Service Rep
Convergys
June 2014 to February 2015
Answer 100-200 inbound calls daily for Sirius XM
- Assist clients with setting, modifying, and cancelling Sirius XM accounts.
- Cross-selling partnering Sirius XM to Consumers.
- Resolve clients complaints in regards to services not working or Billing Info.
- Multiple screen use, computer database search and entry Tampa, Fl Store Clerk
Racetrac - Tampa, FL
July 2005 to February 2009
Store Trainer trained all new hires on polices and procedures Customer Service Associate
Assisting customers with quick check out cashiering Services customer's by providing product information Upsales for lotto and tobacco Products
Provided Inventory and store stocking
Driving cherry picker, Forklift
Southern wine - Tampa, FL
December 2004 to October 2006
Disbursing goods and services
Obtained and assembled orders
Fl Customer Service Rep
Racetrac - Brandon, FL
November 2005 to July 2006
Customer Service Representative
Answered inbound/ outbound calls to subscription customers Reviewed subscriptions and corrected data
Upgraded subscriptions and closed sales
Provided newspaper delivery orders for Tampa Tribune and St.Pete Times Assists with side by side monitoring
Shift Supervisor
Busch Gardens - Tampa, FL
July 2002 to November 2004
Train new hire on policies and procedures
Customer service
Cash draw and money handling experience
Direct contact customer service
Provided amusment park directions and attractions
Disbursing goods and services
Maintained a clean and safe area
Certificates/Medals/Licenses
Applicant Certification
I certify that, to the best of my knowledge and belief, all the information and attached to this Resume is true, correct, complete, and made in good faith. Education
A.S in Criminal Justice A.S
Hillsborough Community College - Brandon, FL
Present
Florida Metropolitan University - Tampa, FL
May 2007
East Bay High School - Gibsonton, FL
May 2003
Skills
• Order Picker
Additional Information
Skills
Advanced Microsoft Office Skills 2010
-Excel, Word, PowerPoint, and Outlook
Operating Systems: Windows 2000, XP, Vista
Committed to professionalism
Highly organized
Works under strict deadline schedules
Excellent written and verbal communication skills. Ability to multitask
Work well in team environment as well as independently Typing 40-50 WPM and Data Entry
Mathematical/Analytical Aptitude
Proficient in operating the 4k, 6k, 10k
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