Data Entry Customer Service
Resume:
Wanda R. Schneider
Justin, TX 76247
***************@*****.***
Skills
Extensive incoming and outgoing call customer service experience.
Pathology, Anesthesia collections and claims data entry.
Knowledge of Microsoft applications: Word, Excel, Outlook, etc.
Medicare and Commercial insurance experience
Speaking effectively
Writing concisely
Listening attentively
Reporting Information
Human Relations:
Developing rapport
Providing support for others
Respecting others
Recent Experience
2024 MARCH TO JUNE
DATA ENTRY ASSOCIATE, UNITED APARTMENT GROUP (temporary employment)
Researched and processed incoming Mail. Posted payments in Accounting software for payment processing, Monitored credit balances and debit balances resolving any issues; making adjustments where necessary.
2022 JUNE TO MARCH 2024
EMPLOYMENT GAP DUE TO SURGICAL INTERVENTION OF CANCER.
2021-JUNE TO JUNE 2022
TDI BILLING SPECIALIST AND MEDICAL COLLECTIONS, ACCUPRO SERVICES
Review all accounts with TEXAS DEPARTMENT OF INSURANCE DENIAL CODE attached. Place on spreadsheet for further action . Verify if out of network appeals are completed. Enter information on TDI Insurance portal. Send correspondence to insurance contacts to make them aware of appeals with TDI. Within the 30 day window established by TDI a response from the insurance carrier should be received. Negotiate additional payment and accept contact documenting each case with corresponding documents. Follow spreadsheet to make sure correct payment received, and adjust and bill any patient responsibility.
Take incoming patient calls. Process payments and payment arrangements as necessary. Scheduling Anesthesia schedule for 1 Anesthesiologist. Conferring with the office and facility of all information.
2010-NOVEMBER TO JUNE 2021
MEDICAL COLLECTIONS SPECIALIST, AVERO DIAGNOSTICS
Complete billing tasks daily, ensure minimal write off reimbursement dollars. Monitor and maintain assigned payors. Research, correct and resubmit rejected, denied and returned claims. Prepares appeals for denied claims. Identify and communicate denial and short pay trends. Answer questions timely and accurately; from patients, staff and insurance companies. Maintain professionalism and customer service.
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