Customer Service Success
Resume:
Delvira Tsosie
Gallup, NM *****
*******.*****@*****.***
Willing to relocate: Anywhere
Work Experience
Self Employed
Smith's Designs-Redrock, NM
January 2018 to Present
1. Design Navajo Design jewelry.
2. Customer service.
3. Money handling
4. Inventory
5. Basic clerical duties.
Sales and Customer Success Coordinator
Navajo Power Home-Flagstaff, AZ
July 2021 to January 2024
1. Engaged in customer outreach to generate sign-ups and sales of the NPH service. 2. Supporting in generating relevant marketing tactics and campaigns such as canvassing, tables at Swap Meets, and partnerships with local businesses (i.e. ads at Dollar Generals) 3. Created customer success and retention strategies; i.e. bonuses or free appliances for referrals, etc. 4. Help to ensure that the NPH team and brand is present at relevant community events, such as presenting at Chapter House meetings or reserving time for one-on-one visits and conversations with customers in person or over the phone
5. Maintained sales pipeline list on Salesforce Communities platform 6. Sent out invoices to confirmed customers via Quickbooks 7. Adhered to the NPH expense and reimbursement policy 8. Participated in the NPH weekly team meetings or other meetings. Customer Service Representative
Smith and Bagley Inc.-Gallup, NM
July 2017 to October 2019
1. Greet customers, troubleshooting cell phones, set up new devices with new services. 2. Accept payments and input correct amount received. 3. Take inventory every week when scheduled to do so. 4. POS system knowledge.
5. Educate customers of Cellular phone operations. 6. Assist other co workers if help is needed.
Owner/Manager
D and D & sons Auto Repair-Ganado, AZ
January 2002 to December 2015
1. Manage shop and customers appointments and repair orders. 2. Monies handling, opening count and reconciling end of day sales. 3. Customer service and public relations.
4. Time keeping.
5. Answering telephone with courteous manner and answer questions with knowledge of parts and labor. 6. Inventory of parts and office supplies.
7. Supervise head mechanic for proper flow of orders. Administrative Secretary
Sage Memorial Hospital-Ganado, AZ
March 2009 to August 2011
Duties included as following:
1. Keeping patients and Med Surgery Unit charts and staff employment records organized and updated credentials for Nursing and Medical professionals. 2. Time keeping for Head Nurse and nursing staff.
3. Interrupting for patient to Medical Staff.
4. Input Doctor's Orders for X-rays or lab tests.
5. Make follow-up appointments for patients upon discharge. 6. All basic clerical duties as following: answering telephone, filing, Xerox coping, data entry, and friendly and professional behavior during phone conversations or in person. 7. Follow HIPPA laws and regulations.
8. Housekeeping duties, keep office and equipment in good working conditions. 9. Multitask if other departments requested my assistance. 10. Schedule meetings on monthly basis, organize special events for Employees and patients, non profit organizations and public events.
Education
College Degree in Culinary Arts
Auguste Escoffier of Culinary Arts - Boulder, CO
Present
Freshman in Digital Marketing
New Mexico State University-Main Campus - Las Cruces, NM Present
2 years college in Business Administration
Academy of Business College - Phoenix, AZ
August 1992 to March 1995
Skills
• Culinary Experience
• HIPAA
• Clerical Experience
• Administrative Experience
• Transcription
• Office Management
• Accounting
• Kitchen Experience
• Medical Records
• Cooking
• Data Entry
• Microsoft Outlook
• Medical Terminology
• Geometry
• Anatomy Knowledge
• Trigonometry
• Algebra
• Calculus
• Computer Science
• Sales
Languages
• Navajo - Fluent
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