Medical Office Patient Care

Latrice Davis

***************@*****.*** 352-***-**** Beverly Hills, FL

SUMMARY

Dedicated Medical Office Management diploma holder with 4 years of healthcare experience seeking a Medical Front Desk Specialist role. Skilled in patient education, maintaining records, and providing support in a patient care setting. Proven ability to enhance patient experience and streamline operations through effective communication and documentation.

WORK EXPERIENCE

DaVita Ocala, FL

Patient Care Technician (PCT) Dec 2022 - Present

• Provide assistance with dialysis procedures, prioritizing patient comfort and safety to garner positive feedback.

• Monitor vital signs and communicate any changes to facilitate prompt medical interventions and enhance patient outcomes.

• Educate patients about their treatment plans to boost comprehension and adherence to prescribed medical regimens.

• Ensure meticulous maintenance of patient records, upholding stringent data integrity and adherence to healthcare regulations.

Spectra Force Technologies

Assistant Operations Manager Jan 2022 - Apr 2022

• Conducted comprehensive research on healthcare exchanges to align with patient medication needs, ensuring tailored healthcare solutions.

• Identified and utilized local resources to facilitate patient access to necessary assistance, enhancing patient support services.

• Documented patient interactions and call outcomes using SharePoint and various CRM systems, maintaining accurate and up-to-date records.

McLane Company Ocala, FL

Stocker Apr 2019 - Jun 2020

• Organized inventory within designated areas to streamline product selection processes.

• Maintained an orderly environment in the repack room, ensuring efficient access to merchandise for selectors. Sitel Ocala, FL

Agent Aug 2017 - May 2019

• Provided comprehensive customer service support for credit union members, addressing inquiries and resolving issues related to bank accounts and financial services.

• Utilized both softphone and hard phone systems to effectively manage and route incoming calls to the appropriate departments or personnel.

• Maintained professional communication and problem-solving skills to enhance member satisfaction and support financial service operations.

EDUCATION

ICDC College

Diploma in Medical Office Management, Medical Office Management Culver City, CA

Nov 2014 - Jul 2015

VANGARD HIGH SCHOOL

High School Diploma

Ocala, FL

CERTIFICATIONS

First Aid Certification

Driver's License

CPR Certification

Pharmacy Technician Certification

SKILLS

Icd-9 • Skillful • Medical Office Experience • Expert • Medical Office Management • Experienced • Dialysis • Expert • Medical Terminology • Experienced • Medical Administration • Experienced • Bookkeeping • Skillful • Typing • Expert

• Anatomy • Experienced • CPR • Expert • First Aid • Skillful • Microsoft Windows • Experienced • Appointment Scheduling • Experienced • Sales • Expert • Communication • Expert • Customer Service • Expert • Computer • Experienced • Patient Monitoring • Expert

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