Customer Service Security Officer

Pamela Presley

**** ****** ** *** ***, Waco TX **712 Cell: 254-***-****) Email: ****************@*****.*** February 2023-2024 American Bank Waco TX

-Bank and ITM Teller

● Answering and focusing customers calls to the right associate

● Updating and securing personal data for customers to insure their accounts are protected

● Processing customers emails, cashing handling,deposits

● Desaculate and regulate fraud, check cashing, and wire transfers.

● Provide accurate and professional customer service to our customers May 2020-February 2023 Unarmed and Armed Security Officer Waco TX

-Paladins Security Officer and Investigation

● Maintaining a detailed report for hostile individuals we transport

● Regulate phone calls to dispatch the correct officers to certain situations

● Access situations base on the information gathered from outside personnel

● Upheld the clean and respectable image for my company and our clients June 2017-May 2020 Assisted Manager Waco TX

-Cefco Convenience Stores

● Using excel and microsoft word for securing accurate products base on store needs

● Using Outlook for sending emails for schedules and ensuring stores compliances for regulations passed down by the upper management

● Provided excellent customer service

● Using microsoft word for maintaining reports for our daily operations Education

Lorena High School - Class of 2017

Acquired skills

Excellent in Microsoft Word, Excel, PowerPoint, Customer Service References Available if needed

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