Human Resources Customer Service
Resume:
Maura K. Warren
************@*****.***
**** ****** **., ******** *******, CO 80923
A creative proven professional with broad leadership, executive administrative, event management, human resources and interpersonal communications skills. A consistent self-starter who provides leadership and creates value through development of individuals and organizations. A proven experienced executive with excellent organizational skills, judgment and initiative, confidentiality and ability to multi-task with a proven ability to resolve issues, work independently and exceed expectations.
SUMMARY OF QUALIFICATIONS
Chicken Salad Chick Colorado Springs, CO
General Manager 5/2023-9/2024
Tasked with opening a new concept restaurant in Colorado Springs
Managed the logistics and construction
Hired and trained new staff in accordance with the Chicken Salad Chick guidelines
Inventory and purchasing
Creation of training and operational procedures, new hire orientation and training
Develop relationships with community partners and vendors
Marketing and customer service
Management of staff
Scheduling and performance reviews
P&L, budgeting and labor/food cost
Culinary oversight
Sodexo Inc. Colorado Springs, CO
Catering Manager – UCHealth 5/2020 – 5/2023
Management of all aspects of the catering, bakery, doctors lounges and simply to go programs for the UCHealth Southern Colorado Region.
Responsibilities included: overall department management, event coordination and planning, human resources, training, customer service, policies & procedures, manager supervision, budgeting, food and labor cost, invoicing and account reconciliation.
Menu creation, to include dietary restrictions, sustainability and market trends
Collaboration with culinary staff and university staff to plan and execute all special events and daily catering
Created staff training manual and conducted new hire program. Supervision of all catering staff.
Responsible for acquiring new business both internally and externally
Implementation of new programs and procedures
Responsible for arranging and implementing vendor and venue contracts, travel arrangements and hotel reservations
Inventory and purchasing, P&L review, budget creation and implementation
On campus and off campus marketing and sales with an emphasis on customer service
Developed relationships with community partners, organizations and venues
Bon Appetit Management Company Colorado Springs, CO
Director of Catering – Colorado College 9/17 – 1/2020
Catering Manager – Colorado College 6/10 – 9/17
Management of a food service organization located on the campus of Colorado College.
Responsibilities included: overall department management, event coordination and planning, human resources, training, customer service, policies & procedures, manager supervision, budgeting, food and labor cost, invoicing and account reconciliation.
Menu creation, to include dietary restrictions, sustainability and market trends
Collaboration with culinary staff and university staff to plan and execute all special events and daily catering
Created staff training manual and conducted new hire program. Supervision of all catering staff.
Responsible for acquiring new business both internally and externally
Implementation of new programs and procedures
Responsible for arranging and implementing vendor and venue contracts, travel arrangements and hotel reservations
Inventory and purchasing, P&L review, budget creation and implementation
On campus and off campus marketing and sales with an emphasis on customer service
Developed relationships with community partners, organizations and venues
Wedding coordination and floral design
WIRED West Michigan (West Michigan Strategic Alliance) Grand Rapids, MI
Project Administrator 08/04 – 04/10
Managed the administrative functions of a US Department of Labor, $15 million dollar government grant for economic & workforce development.
Support and assistance to the Project Manager, CFO, Innovation champions and Core Team:
oAdministered 13 initiatives designed to strategically improve regional workforce needs
oWorked with regional organizations and partners to develop strategies to improve workforce development including projects, activities and events.
oParticipated in project management and organization of project timelines, database and project plans to meet the requirements of the US Department of Labor WIRED grant criteria
oCollaborated with industry and strategic partners in both public and private sectors to build awareness, train and develop talent and promote awareness
oHandled incoming phone and email inquiries
oCoordinated meetings & events, maintained multiple calendars, handled all hotel/venue contracts and reservations, prepared all presentation materials, powerpoint presentations and meeting logistics
oPoint person for correspondence between the Core Team, the US Department of Labor and the Michigan Department for Labor & Economic Growth. Participated in the quarterly, annual and final grant review processes.
oConfidential verbal & written communications
oReviewed and reconciled monthly & quarterly reporting and invoicing from the Innovation Champions, contactors and vendors.
oCompiled and collaborated in the development of USDOL reporting documents
oCreated and distributed innovation and informational correspondence.
oParticipated in the creation and implementation of all grant policies and procedures in accordance with the grant guidelines, provided guidance to the Innovation Champions and teams.
oEnsured innovation teams compliance with federal funding guidelines.
Fresh Thyme Catering by D&W Grand Rapids, MI
Event Manager 04/00 – 07/04
Managed a full service catering division for the D&W Food Centers Corporation.
Responsibilities included: overall department management, event coordination and planning, human resources, training, customer service, policies & procedures, manager supervision, purchasing and accounting.
Successfully grew the business by 62% and was awarded Grand Rapids Caterer of the Year in 2004 and 2005.
Met with clients and incorporated their vision and needs into the event.
Developed catering website and online order processing.
Created staff training manual and conducted new hire program.
TSO Catering, Inc. Grand Rapids, MI
Event Manager 08/97 – 04/00
Management of a full service catering company.
Duties included: event coordination and planning, staffing, human resources, accounting, customer service, sales and purchasing.
Developed customer database and online menu.
Created and implemented staff training.
Successfully grew client base 72% and expanded business to 12 counties.
Steelcase Inc. Grand Rapids, MI
Sr. Executive Assistant to the President of Steelcase International 06/88 – 08/97
Responsibilities included day to day administrative support of the President and International Marketing Team including:
oManagement of business & personal calendar for the President
oCoordinated meetings, business & personal events, and conference calls for international and domestic.
oArranged and coordinated venue contracts, hotel and transportation reservations
oConfidential internal & external communications
oFirst point of contact for international marketing staff, dealers and corporate executive team.
oParticipated in new product development, training, and marketing and acted as a liaison between the international dealers and the corporate Steelcase team.
oCustomer and dealer services, policies and procedures and project support.
oCreation & distribution of training, pricing and procedural manuals internationally.
oManagement of the International Dealer Contact Database
oActed as a generalist for the International Human Resource Department
oReconciled expenses for the International Marketing Team & the President.
oParticipated in executive level meetings & conference calls.
Event Coordinator 06/85 – 6/88
Event coordination and management including internal and external functions.
Design, construction and installation of trade show booths, theme events, and showrooms.
Responsibilities included creation of displays and signage, setup and teardown as well as shipping and planning.
Maintained customer database and event calendar.
Developed customer service between corporate, regional offices and outside customers.
Education & Professional Development
Central Michigan University - Mt. Pleasant, MI
Certified Event Planning Specialist - International School of Hospitality, University of Nevada
Former Member IAAP - International Association of Administrative Professionals – 1982-1999
CAP – Certified Administrative Professional – Certification 1995
Project Management – Certificate 1992
Supervisory & Management Excellence – Certificate 2004
Serve safe certified – May 2018
Professional and personal references available upon request.
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