Customer Service Account Management

Leon Abezgauz

Frisco, TX ***** 214-***-**** *********@*****.***

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PROFESSIONAL SUMMARY

Results-driven customer service professional with over 3 years of experience in account management, client relations, and issue resolution. Proficient in Microsoft Office Suite, CRM systems, and technical repairs. Adept at streamlining processes, improving operational efficiency, and delivering high levels of customer satisfaction. Certified Forklift Operator with strong technical skills and a proven ability to work effectively in fast-paced environments. Bilingual in Russian and English.

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CORE COMPETENCIES

Customer Service & Relations

Account Management

Process Improvement

Technical Repairs & Troubleshooting

Financial Reporting

Team Leadership

CRM Management

Budgeting & Financial Management

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PROFESSIONAL EXPERIENCE

Account Administrator

Elite Merchant Solutions Plano, TX 03/2024 – Present

Manage account transitions during mergers and acquisitions, ensuring uninterrupted client services and system integration.

Streamlined account management using efficient organizational tools, resulting in improved team coordination.

Implement CRM systems to handle ticketing and requests across departments, reducing response time by 20%.

Repaired and maintained credit card processing machines, ensuring software compatibility across merchants like IPOS, Valor, and Pax.

Proactively monitor and resolve client account issues, enhancing client satisfaction.

Supported the development of financial reports for improved decision-making and cost optimization.

Handyman

Freelance Frisco, TX 02/2020 – Present

Performed electronic and appliance repairs, assisting clients in selecting suitable replacement parts.

Completed structural repairs, including hanging curtains, fixing stair banisters, and assembling furniture, improving home aesthetics and functionality.

Provided on-demand repair services with 100% client satisfaction.

Multi-Department Coordinator

HomeGoods Plano, TX 05/2022 – 03/2024

Resolved 95% of customer service issues, ensuring a high level of customer satisfaction.

Managed operations across multiple departments, including Garden, Outdoor, and Indoor Furniture, enhancing departmental efficiency.

Implemented security measures using anti-skimmer devices, safeguarding customer information.

Collaborated with designers and movers on complex projects, facilitating smoother operations.

Led inventory management using digital tools, reducing stock discrepancies by 15%.

Footwear Team Lead

Academy Sports and Outdoors Frisco, TX 04/2019 – 04/2022

Led a team in executing merchandising strategies, ensuring adherence to planograms and sales targets.

Resolved escalated customer concerns, maintaining a 90% customer satisfaction rate.

Certified Forklift Operator responsible for store logistics, including running reports and optimizing stock management.

Senior Porter

Chase Group Plano, TX 03/2018 – 05/2019

Assisted with property maintenance and equipment repairs, enhancing customer experience and operational reliability.

Managed inventory and ensured a clean, organized workspace, reducing downtime during peak operations.

Trained and supervised new hires on safety procedures and operational protocols.

Nanny

Private Employment Plano, TX 03/2017 – 03/2018

Provided full-time care for two children, overseeing daily activities, meal preparation, and transportation to school and extracurricular events.

Built strong relationships with the family, ensuring a nurturing environment for the children.

Customer Service Representative / Driver

Papa John's Plano, TX 04/2015 – 11/2016

Delivered exceptional customer service by managing customer orders and ensuring timely deliveries.

Trained new drivers on efficient routes and customer service best practices, contributing to team efficiency and satisfaction.

Junior Mortgage Banker

Loan Depot Plano, TX 02/2014 – 02/2015

Advised clients on mortgage refinancing options, providing tailored financial solutions.

Managed high volumes of inbound customer inquiries, delivering timely and accurate information.

Routed calls to the appropriate departments, ensuring seamless customer experiences.

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EDUCATION

High School Diploma

Centennial High School Frisco, TX

CMA Certification

Collin County Community College Plano, TX

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TECHNICAL SKILLS

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Access)

CRM Systems (Reynolds, CRM)

Patient Management Systems

Certified Forklift Operator

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LANGUAGES

Russian: Native or Bilingual Proficiency

English: Full Professional Proficiency

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