Project Manager Part-Time

Joe Leaver

408-***-**** ***@*********.*** www.linkedin.com/in/joe-leaver1

Abilities

Technical Skills

Programming languages: Javascript, Node, Go, Python, Ruby,C#, C, C++, etc.

Databases: MSSQL, MySQL, Postgres, Ingres, Neo4j, MongoDB, Couchbase, Elastic

Web design and frameworks: HTML/CSS, Bootstrap, React, React Native, Angular, Rails

DevOps tools: Chef, Puppet, Ansible, Vagrant, Docker

Project Management: Jira, Trello, Confluence, MS Project

Infrastructure: GCP, AWS, KVM, XEN, VMWare

Leadership Skills

Trainer in Agile, Lean, Scrum, and Kanban methodologies

Hire, train, coach, and develop team members

Develop clear, concise documentation, policies, and processes to support operational initiatives

Perform in-depth research, needs-analysis, cost-analysis, trending and forecasting

Engage with customers, build relationships, collect feedback Accomplishments

Summary

Over twenty-five years of experience in management, technology, development, architecture, training, sales, and customer success, across both startups and large enterprise. Professional Services 2021-present

Developer: JS/React/Bootstrap developer for construction and disaster relief applications for an international non- profit

Project Manager: Managed a $20m cost-savings initiative to move 10k+ app instances from Pivotal Cloud Foundry to GCS services

Sales Architect/Project Manager: Managed team to develop infrastructure-as-code data streaming platform (Kafka on GCS) for University of California – San Diego.

Sales Architect/Project Manager: Managed team to develop infrastructure-as-code data streaming platform (Kafka on AWS) for Advanced Auto Parts.

Mobile Developer: Lead developer for a cooking social media app for a startup (React Native) Plivo

Global Director, Solutions Engineering and Customer Success 2018 - 2021 Built and led new pre-sales and post-sales teams.

Hired a team of 7 CSMs and Solution Engineers across two offices

Put $18m revenue under CSM management

Created processes and materials for customer onboarding, executive business reviews, and customer education

Transformed customer feedback into product requests and coordinated with product management

Player-coached strategic accounts, including on-site visits, developer training, and code and architecture review Mercedes-Benz Research & Development USA

Innovation Architect, Agile/DevOps Coach and Trainer 2016 - 2018 Startup scouting, technical proof-of-concepts, Agile and DevOps coaching, and team-building.

Led a global cultural transformation initiative

Created a train-the-trainer program with a team of 12

Executive and management training

Employee development

Organizational restructuring

DevOps tooling and processes

‘Discovered’ and worked with Silicon Valley incubators / startups to bring in new tools, tech, and culture Intel Security

DevOps Team Lead 2014 - 2016

Led a series of special initiatives, reporting to the Director of Consumer Operations.

Led transition from traditional, horizontal waterfall teams to cross-functional product-based verticals

Collaborated on transitioning documentation and procedures to maintain ISO 9001 certification and SOX/PCI compliance while changing methodologies

Worked on multiple automation, continuous deployment, and continuous integration projects

Facilitated technical and procedural acquisition of a Montreal-based security startup C & K Market

Director Information Technology 2007 - 2014

Worked in multiple technical and managerial roles, ultimately serving as Director of IT. Directed information technology department as company restructured and emerged from bankruptcy:

Implemented version control system

Developed and implemented policy and procedure manuals

Developed and implemented knowledge base

Improved team KPIs by over 500% while shrinking team size and reducing labor costs KoH Virtual Servers

Founder 2008-2012

Designed and created IaaS management platform company. Acquired in 2012. LBME

Developer 2005 - 2007

Created various entertainment-oriented web sites for a small media and marketing company. RED2000, Mazatlán, México

Network Engineer 2002 - 2003

Supervised implementation of a customer-expansion program from 500 subscribers in a local dialup area to a potential 5000 customers through the addition of wireless and broadband capabilities.

Performed comprehensive analysis of existing network and expansion plan.

Supervised purchase and installation of network and telephony equipment.

Trained technicians in long-term maintenance and customer technical support.

Trained sales staff to market new services.

YourFunMail, Inc., Las Vegas, Nevada, USA

Founder 1999 - 2002

Designed and created an original-concept web-based subscription entertainment and news service.

Performed market research and needs analysis.

Specified, designed and built a client/server application for a daily Internet newsletter, including a database-driven web site, MS Access data-entry modules using ODBC, MySQL, PERL and PHP.

Configured Linux server for multiple newsletter mailing using PostFix, Red Hat 6.2, Apache, MySQL, PERL.

Wrote a complete set of PERL-based mass-mailing utilities, including subscription management, bounce handling, mime encoding, bulk mailing, mail merging, with template-driven, content-integration database.

Created and executed an incisive marketing strategy, gaining 110,000 subscribers in the first six months of operation, becoming the fastest-growing subscription service of its type.

Negotiated advertising contracts with international firms. The Connect! Corporation / Connect del Sol

Founder 1996 - 2002

Founded an Internet Service Provider.

Performed market analysis.

Created a business plan with a five-year exit strategy.

Hired department heads for client services, network engineering, sales, marketing, customer service, and financial services departments.

Planned and executed a multimedia marketing campaign including trade shows, radio, print, and electronic media.

Installed and maintained a 12-node business telephone system.

Grew company from zero to 1,200 clients in the first year becoming the highest-grossing ISP in the area.

Maintained a sales/customer-care/technical support desk for an Internet services provider firm with over 1,200 customers, including entering customer data and financial data.

Transitioned from home service to business service as the market changed in the third year.

Acquired in 2002.

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