Night Auditor, Front Desk, customer support
Resume:
Adrianne Nyman
Redmond, WA 98052
Cell Phone: 425-***-****
Email: ********@*****.***
Objective: Seeking a full time position where my exceptional customer service skills, positive attitude, and night auditor/office experience will contribute to company success as an essential part of any team.
Education:
1992: High School Diploma, Marysville-Pilchuck High School
1995: BCTI Certificate, Office Administration/Management and Computer Software Certification
Experience:
December 2021 to Present
Night Auditor at Sonesta Select Bellevue
Bellevue, WA
All night auditor duties including but not limited to balancing books for hotel, restaurant, and lounge nightly and sending the correct results/reports to corporate in a timely manner nightly
Perform all guest services front desk duties such as checking in guests and performing check outs, answering phones and assisting guests with any and all needs (also posted below at next job description)using Excel and Windows to generate and format reports for corporate and hotel management
May 2021 to December 2021
Night Auditor at Hampton Inn &Suites Redmond
Redmond, WA
All night auditor duties including but not limited to balancing books for hotel nightly and sending the correct results/reports to corporate in a timely 7wmanner nightly
Perform all guest services front desk duties such as checking in guests and performing check outs, answering phones and assisting guests with any and all needs (also posted below at next job description)using Excel and Windows to generate and format reports for corporate and hotel management
Aug 13, 2020 - April 15, 2021
Night Auditor at Quality Inn Bellevue
Bellevue, WA
All night auditor duties including but not limited to balancing books for hotel, restaurant, and lounge nightly and sending the correct results/reports to corporate in a timely manner nightly
Perform all guest services front desk duties such as checking in guests and performing check outs, answering phones and assisting guests with any and all needs (also posted below at next job description)using Excel and Windows to generate and format reports for corporate and hotel1 management
Sept 8, 2019 - February 2020
Night Auditor at Embassy Suites Bellevue
Bellevue, WA
All night auditor duties including but not limited to balancing books for hotel, restaurant, and lounge nightly and sending the correct results/reports to corporate in a timely manner nightly
Perform all guest services front desk duties such as checking in guests and performing check outs, answering phones and assisting guests with any and all needs (also posted below at next job description) using Excel and Windows to generate and format reports for corporate and hotel management.
NoNovember 2018 - April 2019
Concierge/Front Desk Agent
Graveyard shift Concierge being the only employee on duty responsible for all duties during shift including but not limited to:
Closing of daily operations including bookkeeping, tenent updates in computer and on paper, not limited to but including daily, monthly, and annual reports
Checking guests in and out
Selling units over the phone and in person while showing the unit
Housekeeping duties I adopted for front desk and property that had previously been ignored
Cater to our guests every request while keeping with company policy, but going above and beyond that policy where seen fit
Mailing and distributing packages and mail
Security checks/walk throughs the entire property inside and out several times throughout the graveyard shift
All other front desk administrative basic hotel hospitality duties while providing exemplary service
July 2017 – June 2018 Receptionist, Cat & Dog Clinic of Bellevue, Bellevue, WA
2015 – February 2017: VCA Redwood Animal Hospital, Redmond, WA.
Senior Receptionist, specializing in establishing and maintaining compassionate and personal customer care/ relations
Excellent problem solving and conflict resolution skills both with clientele and co-workers alike
Mentioned by name in three 5-star Yelp and Facebook reviews.
Continuously at the top in wellness package sales and upselling products
2012-13: Cashier, Customer Service Representative and Relations: Remedies Pharmacy,
Kirkland WA. (No longer in business, sold to Walgreens).
1997-2000: G.A. Maxwell’s - Fine Dining Server and Bartender: Marysville, WA
1995-1997: Hanson Chiropractic, Front Desk/ Office Manager: Everett, WA
Created and implemented the New Patient Orientation Program still in use to this day
Skills:
Practical Office Management experience including but not limited to:
Inventory:
Ordering, Inventory control, Retail Inventory audits, etc.
Balancing registers and books at end of shift (business day), month end, and year end
Opening and Closing procedures/processes
Employee scheduling including management of absenteeism etc.
Scheduling for patients/clients appropriately including surgeries
Maintaining efficient office flow while handling emergency and walk-in appointments
Workforce Management including but not limited to:
Screening
Hiring
Quarterly and Yearly Evaluations
Goal Setting
Terminations
Proficient in common forms of workplace software systems:
Light bookkeeping skills using QuickBooks
Proficient in Cornerstone, WoofWare (VCA’s software), Excel and Microsoft programs
Contact this candidate