Customer Service Clinical Trials
Resume:
Work History
Vicki
Warner
Contact
Address
Charlottesville, VA 22901
Phone
****************@*****.**
m
Skills
Production-oriented
Strong problem solver
Data organization
Building strong relationships
Interpersonal abilities
Applicant Tracking Systems
Compliance understanding
Interviewing Clients
Teamwork and
Collaboration
Active Listening
Highly organized, proactive and punctual with team-oriented mentality. Over 25 years of customer service experience and knowledge. Looking to thrive in an environment where communication and collaboration skills are valued and encouraged. I would be happiest at end of work day knowing our accomplishments made a difference. Clinical Patient Recruiter
Charlottesville Medical Research, 325 Winding River Rd, Charlottesville VA 22911
Enhanced patient satisfaction with streamlined
intake processes and attentive communication.
Implemented data-driven recruitment tactics based
on analysis of previous campaigns'' performance
metrics.
Conducted thorough pre-screening interviews to
identify eligible candidates for specific clinical trials or studies.
Worked closely with regulatory agencies to ensure
compliance with all relevant guidelines and
protocols during the patient recruitment process.
Educated potential participants about the benefits and risks associated with participating in specific clinical trials or studies while addressing any
concerns or questions they may have had.
Improved patient retention rates through
personalized follow-up protocols and support
services.
Collaborated with medical staff to ensure seamless patient integration into clinical trials and studies. Scheduled patients for appointments and
maintained master calendar.
2023-09 -
2024-07
Patient Access Associate
UVA Medical, Charlottesville, VA
Applied HIPAA privacy and security regulations while handling patient information.
Organized and maintained records by updating and
obtaining both personal and financial information
from patients.
2023-01 -
2023-07
Instructed patients on policies and required actions for different types of appointments and procedures. Verified patients' insurance and payment methods
during admissions or check-in processes.
Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Underwriting Service Assistant
State Farm Insurance Inc, Charlottesville, VA
Evaluated accuracy and integrity of supplied
information and processed auto applications.
Meet and exceeded production goals for
department.
Worked with colleagues to review, accept or deny
new and renewal business.
Reviewed, classified, coded and rated applications to support Underwriters during busy periods.
Photocopied, documented and scanned received
documentation and filed it for use.
I held three positions during at State Farm Insurance. Underwriting Service Assistant in Auto applications production, Underwriting Service Assistant with Title Document dept; and General Underwriting Service
Assistant.
2014-07 -
2022-07
Office Specialist
Manpower Associates, VA
I worked several short term jobs through Manpower, including State Farm Insurance.
2014-04 -
2016-08
Customer Service Associate
Physiological Services
I assisted schools while taking online aptitude testing, by answering monitoring testing, answering
questions regarding the classes, whom was testing
and unlocking testing as needed.
2013-09 -
2014-04
Senior Customer Service Account Executive
Comcast Communications
Set up and activated customer accounts in person
or by phone. Educated customers on special pricing 1998-07 -
2012-07
Education
opportunities and company offerings.
Assisted customers with making payments or
establishing payment plans to bring accounts
current.
Researched for accuracy billing disputes, refunds, write off collection accounts, and returned
payments and processed daily deposits.
Demonstrated excellent communication skills in
resolving product and consumer complaints.
Maintained knowledge of current promotions,
exchange guidelines, payment policies and security practices.
High School Diploma
Broadway High School - Broadway VA
Contact this candidate