Administrative Assistant Customer Service

Coumba Lam

***** ** ****** ** ******** AB T*A *L* Email: *************@*****.*** Phone: 587-***-**** Objective: To obtain a bookkeeper, Administrative assistant or Receptionist position within your organization

HIGHLIGHTS OF QUALIFICATIONS

Previous experience working in an office environment performing various administrative tasks

Experience in handling customers’ requests and complaints in a professional manner

Dynamic, capable of interacting effectively with customers, management and colleagues

Proficient in using Google Docs, World, Excel, PowerPoint, and Simply Accounting Software

Work well independently and as part of a team with co-workers and supervisors

Follow instructions accurately and complete assigned tasks in a timely manner

Effectively plan and organize workload to meet deadlines

Proven ability to identify, analyze and solve problems

Communicate effectively both orally and in writing

Fluent in French and English

WORK EXPERIENCE

Assistant Immigration Advisor

SYMY Immigration Consultants and Recruitment, Edmonton, AB June 2021-present

Assists in gathering information from clients

Answer phone calls and take detailed messages

Maintains schedules including calendars and books meetings

Organize, create and maintain client files both paper and online

Update and maintain online database

Scans and links documents to clients files

Provide administrative support to immigration application process: ensure that documents are prepared appropriately and secure signatures and distribution of the application within deadlines.

Collaborates with immigration staff and administrative to obtain information and respond to queries

Provide a variety of clerical and administrative duties including photocopying, receiving and sending mail, faxes and ordering supplies

Customer Service Aug 2018-Apr 2019

Café Mosaics, Edmonton, AB

Welcomed customers and provided information on daily specials

Managed guest queries in a friendly, timely, and efficient manner

Handled a high volume of calls

Placed orders, took and processed payments

Receptionist Sept 2016- Jan 2018

HMR, Beauport, QC

Greeted customers and directed them to the appropriate person or department

Answered, screened, and forwarded telephone calls, emails and text messages

Entered accounting data into Simply Sage

Coumba Lam

12621 45 Street NW Edmonton AB T5A 1L3 Email: *************@*****.*** Phone: 587-***-****

Responded to emails from commercials institutions

Scanned and filed documents

Resolved customers concerns

Maintained a high level of confidentiality at all times

Ensured that the reception area was kept tidy

Office Assistant May 2012- Sept 2013

CCIM (Real estate agency), Dakar, Senegal

Posted monthly journal entries

Took and communicated messages to the appropriate person/department

Answered the telephone and provided information

Prepared taxes and processed payroll

Performed other related administrative tasks required by management

Planned and scheduled appointments

EDUCATION

Accounting, Payroll And Administration 2020-2021

Bredin College, Edmonton, AB

Business and Administration 2014-2016

CDI College, Quebec, QC

Bachelor’s Degree in Bank Financial and Insurance 2011-2014 Institut Cesar, Dakar, Senegal

High School Diploma 2010-2011

IFAA, Dakar, Senegal

OTHER TRAINING AND CERTIFICATION

Exceptional Customer Service Certificate May-Aug 2019 Norquest College, Edmonton, AB

References provided upon request

Contact this candidate