Data Entry Customer Service

Djenie Candio

+1-954-***-**** ************@*****.*** Lauderdale Lakes, FL 33311

PROFESSIONAL SUMMARY

Motivated and organized professional experienced with working in high-volume, deadline-driven environments. Proven track record of accuracy and attention to detail, with an ability to quickly and accurately process large amounts of data. Adept at researching and resolving data discrepancies in order to maintain data integrity. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. SKILLS

Customer Service Fast Food Data entry Microsoft Office Microsoft Excel Sales Computer skills Dispatching Cold Calling Assistant Manager Experience Upselling Typing Microsoft Word English Telemarketing Word Processing Administrative Experience Phone Etiquette Office Administration Microsoft Outlook

EXPERIENCE

DATA ENTRY CLERK/, Coral Springs, Florida

Bluestream fiber, January 2023-April 2024

• Updated existing databases with new entries on a regular basis. Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.

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• Collaborated closely with colleagues within the organization to ensure timely completion of projects.

• Utilized Microsoft Office Suite for various tasks related to data entry work.

• Compiled and sorted confidential information according to established procedures.

• Created spreadsheets using formulas, functions and formatting techniques for accurate data analysis results.

• Created spreadsheets by compiling and sorting information and establishing entry priorities. Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

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CLAIM PROCESSOR /CUSTOMER SERVICE REP, Fort Lauderdale Generali globalassistance, March 2021-December 2022 Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations.

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Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests.

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• Used strong customer service skills to negotiate with policyholders to settle claims.

• Examined claim forms and other records to confirm coverage for loss or damage. Demonstrated strong problem-solving skills when addressing challenging disputes between parties involved in a claim.

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• Negotiated claim settlements with third parties to obtain agreed price for damages.

• Maintained up-to-date knowledge of industry regulations and best practices related to processing operations. CALL CENTER REPRESENTATIVE, Orlando

Costco logistics, May 2018-February 2021

Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.

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• Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.

• Proficiently handled high call volumes while maintaining quality service standards.

• Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.

• Developed strategies to increase customer satisfaction levels based on feedback from surveys or focus groups. SALES REPRESENTATIVE TEAM LEADER, Orlando, Florida Dial America, June 2018-February 2019

• Organized monthly meetings to review progress against objectives set out at the beginning of each quarter.

• Managed budget allocations efficiently while maximizing resources available for maximum return on investment. Collaborated closely with other departments such as marketing, logistics and finance to develop innovative solutions.

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• Established clear guidelines for territory management, lead generation and customer retention processes.

• Utilized data analysis tools to identify areas requiring improvement in order to optimize operations.

• Analyzed customer data to identify potential sales opportunities.

• Resolved customer complaints promptly and professionally.

• Communicated product features, advantages, and benefits to customers. ASSISTANT MANAGER, Orlando

Pollo Tropical, December 2015-April 2018

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

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• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.

• Helped oversee the daily operations of the store, managing staff and inventory

• Communicated with clients to address questions, concerns, and needs and provide quality customer service. EDUCATION

COMPLETED COURSEWORK TOWARDS ASSOCIATE IN SCIENCE (A.S.) IN CLINICAL PSYCHOLOGY, Fort Lauderdale, FL

Broward college, March 2022

HIGH SCHOOL DIPLOMA, Fort Lauderdale, FL

Fort Lauderdale high school, April 2015

LANGUAGES

French

Advanced

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