Success Manager Customer
Resume:
Joel Meyer
SALES MANAGER
**********@*****.***
www.linkedin.com/in/joelmeyersales
Dedicated highly motivated sales and customer success manager with a knack for delighting clients. Motivational leader and team player that thrives in a fast-paced, goal-driven environment. Experience
Client Success Manager, Houzz Irvine, CA (Remote) 2019-Present
● Managed over 350 digital advertising accounts across North America.
● SaaS product – a comprehensive business management tool helping home remodeling professionals with client management, sourcing, invoicing, and purchasing tasks, 3D Rendering, Takeoff software.
● Educated business owners on brand recognition and the importance of ad-services, digital presence, and SEO resulting in a return on investment through comprehensive advertising campaigns.
● Product adoptions, delivered best user experience for software and products for home remodeling and design professionals.
● Manages and nurtures client relationships and provides excellent customer service while achieving quarterly renewal and upsell goals.
● Transforms emotionally-charged customer issues into satisfied customer experiences through excellent interpersonal skills and negotiation.
● Consistently executes to goal with quantitative and qualitative client account and process improvement objectives.
● 75+ outbound calls weekly to resolve tricky and sensitive product performance, billing situations, and renewal contract scenarios.
● Strong cross-functional leader with motivational and team-oriented attitude
● Winner of various internal Houzz performance contests and call blitzes including credit card decline reconciliations and logged reviews for account managers, etc. Realtor, IMPACT Properties & Seven Gables Orange County, CA (Remote) 2017-Present
● Expert real estate agent in the ultra-competitive Orange County area.
● Independently manages all aspects of sales, business development, marketing, and client relationships. Provides support, education, and empathy, to help clients make the best decisions to reach their home buying and selling goals.
Sales, Second Wind Movement Orange County, CA (Remote) 2020-2022
● Managed lead pipeline and conducted sales calls achieving 25% close ratio.
● Nurtured prospect-to-client relationships exceeding monthly and quarterly sales/revenue goals
● Spearheaded sales best-practices handbook to reach niche target audience. General Manager, Lemur Music San Juan Capistrano, CA 2012-2019 Motivating team leader responsible for company growth initiatives and management of sales/marketing department.Expanded average annual business by 39% YoY. Education Indiana State University, Terre Haute, ID – Bachelor of Science, Music Business Skills: Customer success excellence, sales & relationship management, new business development, cold calling, upselling, campaign management, digital marketing, strategic thinking, leadership, customer retention, expert in online systems, tech stacks and CRM tools.
Fun Facts
● Active musician since 1995; performs on bass guitar and upright bass regularly across multiple genres.
● Music educator and former host of master classes in Orange County from 2010-2019.
Contact this candidate