Customer Service Sales Support

David Kief

Sparks Glencoe, MD *****

******@*******.***

+1-443-***-****

Work Experience

Resource Coordinator

BALTIMORE CITY OFFICE OF CHILD SUPPORT-Baltimore, MD January 2024 to Present

• Assist families in building a strong foundation for success in the work environment.

• Ongoing assessment and monitoring to develop customer driven plans that emphasize strengths, interests and steps needed to resolve barriers to employment.

• Assist customers access internal and external supports and services.

• Collaborate with a multidisciplinary team to ensure the holistic needs of the family are met while program requirements are satisfied.

Store Manager

The UPS Store-Hunt Valley, MD

August 2022 to July 2023

• Manage and supervise all aspects of store operations, including scheduling, inventory, management, and customer service.

• Train and mentor team members to provide world class customer service and ensure they are knowledgeable about products and services.

• Monitor and improve sales and profitability by implementing effective sales strategies and promoting products and services.

• Ensure compliance with company policies and procedures, including safety and security protocols.

• Maintain accurate records of sales, inventory, and expenses, and prepare reports for upper management.

• Resolve customer complaints in a timely and professional manner. Sales Support Specialist

SINCLAIR BROADCASTING-Hunt Valley, MD

November 2017 to June 2022

· Provide direct sales support, training and assistance to users across the country through various methods

· Communicate and coordinate with the account executives, sales management, and traffic teams to optimize efficiency

· Log all reported issues via a ticketing system

· Become a subject matter expert on all sales related systems

· Maintain entries in various databases

· Enter and maintain network orders received from advertisers

· Monitor preempts and displaced spots

· Monitor orders for correct coding and entry

· Generate and distribute various reports

· Assist with testing of new system version releases

· Point of contact with vendor development and vendor support staff for software bugs and related issues

· Some data entry and verification of data required Bakery Team Leader

Wegmans-Hunt Valley, MD

May 2004 to October 2017

•. Help oversee all bakery operations.

• Provide one on one mentoring for new team members.

• Manage performance standards.

• Focus on company standards regarding merchandising, highlighting quality, freshness, and uniqueness of products.

• Coordinate activities and prioritize tasks to ensure the team runs efficiently.

• Maximize profits while reducing waste through merchandising and inventory control.

• Organize developmental events to help team members gain a deeper understanding of the company’s operations, business measures, and values.

Education

Bachelor's degree in American History

Towson University - Towson, MD

January 1980 to May 1984

Calvert Hall College - Towson, MD

Skills

• Work well in fast paced environment, excellent communication and organizational skills

• Managerial and supervisory abilities

• Technical/computer proficiency

• Years of experience in customer service and working with general public

• Leadership and interpersonal skills (1 year)

• Professional Baseball (Less than 1 year)

• Teamwork (1 year)

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