Customer Service Services

Margarita Lozano

Lawrenceville, GA ***** • 770-***-**** • ****************@*****.***

Professional Summary

Accomplished Voucher Examiner at the American Embassy Bogota Colombia, with strong knowledge in financial database management and customer service. Excelled in processing complex procurement payments and training staff, showcasing proficiency in Microsoft Excel and effective communication. Demonstrated success in handling high-volume transactions and improving payment processes. Accomplishments

During my time working by the American Embassy I was awarded for my performance in Customer service, and the implementation of the Reimbursement Module. Just to mention some:

"Customer Service Award": For your outstanding customer services within the US Mission in Bogota and Caracas impacting the E-invoicing vouchering operations. (Given on Aug 2024)

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"Customer Service Award": For your outstanding commitment and professionalism helping INL liquidated more than $600,000 in canceling appropriations. (Given on May 2022)

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"Eagle Award" : For your outstanding support,direction and guideline on Education Allowance.

(Given on Dec 2020)

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"Eagle Award": For piloting and implementing an innovative, electronic reimbursement system for representational and official business expenses" (Given on Dec 2028)

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Skills

I have the ability to prioritize and properly

execute the payment process when is required.

Proficiency at good level in Microsoft Excel, Word and Outlook.

I have the skilled of handling and maintenance of

financial databases.

I have a very good customer service skills, to

include tact and discretion.

I have excellent communications, both oral and

written.

Work History

Voucher Examiner, 02/2002 to 08/2024

American Embassy Bogota Colombia – Colombia

I was in charged to process all procurement payments for 55 agencies subscribe to Bogota, including Blanked Purchase Agreements, contracts, non-procurement payments, official business reimbursements, stipends, Journal vouchers, procurement payments, hospitalization and Physical exams, task orders, Official Residences expenses (ORE), petty cash, allowances and benefits and other vouchers in ILMS Invoicing module. This function includes large and complex contracts as the local guard program, gasoline, construction, manual purchase cards reconciliations and purchase orders. My portfolio also included cell phone services, internet, phone land lines, satellite, and others, covering other locations as Barranquilla, and Bogota. Those payments were processed in the invoicing platform and monthly reconciliations had to be done to each agency/section account. Also I processed and pay all US dependent educational payments to local schools in Bogota, Cartagena, US schools (away from post), and other locations (home schooling). Also I had to close detail review and audit for educational portfolio tracking education expenses as tuition, registration, one-time fee, transportation, technology fee, supplementary expenses, SNEA and other allowances acceptable under Department of State Standardized Regulations (DSSR). During the last four years I was in charged to process Venezuelan payments as an extra duty, that included, reimbursements, and procurement contract payments. One of the most important duty that I was assigned, was Trainer Coordinator in which I had to train new employees coming to the Financial Section on how to process payments, also I had to train the Agencies in the Embassy's Reimbursement Module. Every month, I had to conduct at least 2 trainings. Education

Bilingual Secretarial Program : Administrative Assistance And Secretarial Science, 12/1993 Centro Colombo Americano - Bogota

Certifications

I have certifications of the Awards I received during the time I worked in the American Embassy Bogota, Colombia.

Also I have a recommendation letter from the Senior Financial Management Officer of the Embassy of the United State of America, Bogota Colombia, dated Aug 09, 2024. Languages

Spanish

Native or Bilingual

English

Full Professional

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