Customer Service Case Management
Resume:
Professional summary
I been in customer service business for over 25 plus years. I am a hard worker and fast at learning new skills.. Employment history
Department of Veteran Affairs Enrollment and case management specialist Topeka kansas Jul 2013 - Present
Enrollment and Case Management Contact Representative Operate as the Subject Matter Expert on regulatory and procedural requirements of all Health Resource Center programs.
Researching and identifying possible courses of action to address problematic situations Training on pay.gov for making payments
Give information using the Knowledge Base system
Help Veteran enroll over the phone for health care Input calls on the CRM system
Use ES for enrollment questions
Mentor new employees on how to help the veterans and run the systems Help Veterans understand their health benefits with the VA Transfer Veterans to VA across the county
Help Veterans understand the Ebenefits website
Call backs and calls outs for Welcome to VA’s, Pending application, and C4C Skills
Computer (Experienced) Problem-solving
Communication Multitasking
Organization Training
Research
Education
No Emporia State University Emporia kansas
Aug 2001 - Dec 2004
Carolyn Hurd
Customer service
1926 NE Quincy St, Topeka, United States, 66608
***********@*****.***
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