Community Manager Administrative Assistant
Resume:
NANCY ARREGUIN
Tyler, TX *****
********@*****.***
Seasoned Administrative professional bringing 20 years' experience in high-efficiency office management in multiple industries. Demonstrated proficiency in workflow optimization, process improvements and numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight and customer satisfaction.
Work Experience
Community Manager
ParkNation, Inc. - Port Neches, TX
March 2024 to April 2024
Community Manager of 3 properties.
Community Manager
Impact Communities - Dallas, TX
June 2023 to March 2024
Community Manager of four properties.
Assistant Community Manager
Impact Communities - Tyler, TX
January 2020 to June 2023
Updated resident accounts with latest personal information and recent payments. Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes. Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Connected incoming calls quickly using multi-line telephone system to minimize hold times. Documented messages left by callers and delivered vital information to intended employees. Greeted visitors and assisted by answering general questions and directed to desired office. Assisted staff with sorting mail and distributing correspondence. Took messages from callers and accurately relayed details to intended staff. Administrative Assistant
UT Tyler University Academy - Tyler, TX
October 2019 to December 2019
Provided secretarial and office management support while building cooperative working relationships. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Organized both physical and digital files and updated reports to coordinate project materials. Directed customer communication to appropriate department personnel. Registrar
Chapel Hill High School - Tyler, TX
July 2016 to May 2019
Answered questions and fulfilled requests with friendly and knowledgeable service. Proofread documents carefully to check accuracy and completeness of all paperwork. Collected, evaluated and stored documents securely in permanent records. Ordered and restocked supplies in line with budget limits and office needs. Enhanced electronic records management systems to meet new needs and forecasted demands. Maintained and recorded customer information in database. Handled inbound telephone calls from interested customers. Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Managed all paperwork and accurately filed each piece alphabetically and according to significance. Retrieved, sorted, copied and filed all documents and paperwork. Created or updated records with new files or information. Maintained and updated company filing systems.
Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
Prepared new files according to company needs and schedules. Retrieved documents and files from records rooms and online databases. Strictly adhered to confidentiality dictations to safeguard information. Provided file, document and record access to appropriate personnel. Tracked file movement and researched document histories. Evaluated reports and documents for discrepancies and inaccurate information. Input data into computer systems to support document and information retrieval. Answered questions about records or files.
Added new material to file records or created new records. Located missing records by searching files or contacting individuals assigned to records. Scanned or read incoming materials to determine classification or filing. Operated mechanized files to retrieve records.
Inspected materials or files to verify correct placement, legibility or condition. Classified information into chronological, alphabetical or numerical order. Placed materials into storage receptacles according to classification and identification information. Modified or improved filing systems or implemented new filing systems. School Bus Driver
Chapel Hill Isd - Tyler, TX
May 2006 to March 2018
Performed pre-trip inspection and mechanical checks before scheduled run. Followed schedules and routes to maintain timely arrivals and departures. Obeyed DOT rules and regulations and local laws to maximize safety. Maintained order and discipline on bus to prevent accidents or injuries. Transported students and teachers on school activity trips while exercising responsible leadership. Provided safe and reliable school bus transportation service on fixed routes. Learned and followed school transportation procedures. Reported delays, accidents or other traffic and transportation situations to supervisor. Regulated heating, lighting and ventilation systems for passenger comfort. Cleaned and sanitized bus interiors to lessen germ spread. Enforced safety rules as students boarded and exited buses and crossed streets near bus stops. Reported bus malfunctions or repairs needed.
Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
Maintained order among passengers and explained safety rules and hazards. Adhered to strict time requirements for bus route scheduling and reported delays to dispatch. Monitored traffic during bus stops to provide safe boarding by students. Operated bus safety lighting to increase safety during bus stop boarding and departing. Reported inappropriate and disruptive student behaviors to school administration. Registrar's Assistant
Chapel Hill High School - Tyler, TX
February 2012 to June 2016
Answered questions and fulfilled requests with friendly and knowledgeable service. Proofread documents carefully to check accuracy and completeness of all paperwork. Collected, evaluated and stored documents securely in permanent records. Leveraged scheduling system to determine availability of date and time requested. Ordered and restocked supplies in line with budget limits and office needs. Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Managed all paperwork and accurately filed each piece alphabetically and according to significance. Retrieved, sorted, copied and filed all documents and paperwork. Created or updated records with new files or information. Maintained and updated company filing systems.
Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
Prepared new files according to company needs and schedules. Retrieved documents and files from records rooms and online databases. Strictly adhered to confidentiality dictations to safeguard information. Provided file, document and record access to appropriate personnel. Tracked file movement and researched document histories. Performed routine inventory checks and notified supervisors of needed materials and shortages. Answered questions about records or files.
Located, retrieved and copied information in response to requests and delivered to authorized users. Added new material to file records or created new records. Maintained records of materials using logbooks or computers and generated computerized reports. Classified information into chronological, alphabetical or numerical order. Implemented new filing system and created updated forms. Teacher's Assistant
Chapel Hill Isd - Tyler, TX
October 2004 to April 2009
Assisted teachers with instruction and provided clerical support for diverse needs. Adapted teaching methods and materials to meet students' varying needs and interests. Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Monitored students in class, hallways and cafeteria to enforce school rules. Distributed textbooks, workbooks, papers and pencils to students. Assisted teachers with lesson preparation and curriculum implementation. Education
Associate of Arts in Business Administration
Tyler Junior College - Tyler, TX
August 2013
High School Diploma
Chapel Hill High School - Tyler, TX, US
May 1988
Skills
• Proofreading
• Data entry
• Leadership
• Dispatching
• Databases
• Records management
• Customer service
• Negotiation
• Driving
• School bus driving
• Cleaning
• Organizational skills
• Property Management
• Computer operation
• Filing
• Teaching
• Clerical experience
• Research
• Maintenance Oversight
Community Marketing
Tenant and Eviction Laws
Policy Administration
Daily Operations Management
Meticulous and Detail-Oriented
Payment Processing
Records and Database Administration
Customer Relationship Management
MS Office Suite
Conflict Handling
Knowledgeable in MicroSoft Systems.
Copy machine
Phone
Fax
Research and Facts Collecting
Customer Support and Assistance
Effective Customer Communication
Data Management
Reliable & Trustworthy
Computer Skills
Customer Service
Friendly, Positive Attitude
• Administrative experience
• Typing
• Tutoring
• Office management
• Property Leasing
• Accounts Receivable
• Account Management
• Communication skills
• Property management
• Fair Housing regulations
• Microsoft Outlook
• Supervising experience
Certifications and Licenses
Driver's License
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