It Specialist

Resume

Adrian LaShon Hackett 404-***-**** *******@*********.***

Page 1

Profile

I am a current IT consultant with over 25 years of Managerial and Informational Technology experience. I have owned and operated multiple businesses. My experience has taken me from an IT Technician to IT Consultant and Team Management to with multi departmental responsibilities. I have lead multiple businesses in the Technology field, my experience as an IT Specialist has been in multiple levels of IT maintenance, and IT Management. I have managed from 2 employees to well over 100. I’m determined, organized, and resourceful with the analytical and people skills to drive excellence. Whether working with internal management partners, employees, customers or in an independent environment, the thing that always drives me is seeing people do their best work. I am a strong believer in team building and personal accountability. Self-Starter

Project Management

Team Building

Metrics and Analytics

Informational Technology

Applied Business Intelligence

Technical To Non-Technical Resource Communication Increasing operational effectiveness Computer World January 2013 –June 2024

Computer World is a Service based business providing IT service for businesses and consumers with technical issues from Servers, Workstations, Personnel PC’s, MAC, Laptops and Tablets. I supervised technical problems and repairs from technical staff and business cliental. Computer Man LLC. handled multi levels of businesses security, Data backup and system integrity through many software OS and internal platforms.

IT Specialist

Responsibilities

o Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.

o Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees

o Interviewed potential IT personnel

o Evaluated work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action

o Handle scheduling of Client Service calls

o Insured company policies and procedures and adhered to by personnel o Consult, troubleshoot and use problem solving skills to diagnose and repair problems and issues that arise o Perform on-site system evaluations for business clients o Consulted with clients to assess future needs and assist with best software selection options o Initiated ways to improve production, work processes and/or to increase the quality of the work directed. Travel Centers of America January 2007 – August 2013 Started with Travel Centers of America as an Assistant Technical Manager, primary responsibilities were overseeing Travel Store and Hotel Operations computer system operations. Over the first 18 months responsibilities was to monitor and train new and current employees on system programs and functionality. Maintained their dual department system integrity. Also help launch multi department synchronization between all six location departments for Inventory and accounting software. After 18 months was promoted to IT Manager and was in charge of overseeing 6 different departments (Store, Hotel, Restaurant, Fuel Desk, Hospitality and Repair Shop)

Professional Accomplishments

Areas of Expertise

Summary

Resume

Adrian LaShon Hackett 404-***-**** *******@*********.*** Page 2

IT Manager

Responsibilities

o Oversee 6 Independent Departments Technical Systems (Travel Store, Travel Restaurant, Hotel, Repair Shop, Fuel Desk, Hospitality)

o Reviewed Daily, Weekly, and Monthly Integrity reports o Trained new and Current employees on system functionality and new software rollouts o Repaired internal system

o Handled system updates and Installed new systems o Performed random audits on system network and integrity o Submitted weekly integrity reports to Regional Vice Presidents

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