Customer Service Office Manager
Resume:
Mary M. Varela
**************@*****.***
PROFESSIONAL SUMMARY
Home Care Professional with a high level of healthcare experience and exceptional people skills. Accountable and responsible with a passion for the healthcare industry. Hard-working and focused on offering a strong work ethic and determination to complete tasks in a timely efficient manner. Detail oriented with strong technical skills and the ability to learn concepts quickly. Dedicated to providing excellent customer service and contribute to company success. CORE QUALIFICATIONS
• Excellent communication and
management skills
• Attention to detail
• Effective time management
• Team player
• Customer service focused
• Strong work ethic
• Exceptionally organized
• Advanced computer skills
EXPERIENCE
Professional Experience
River City Hospice – Office Manager / Administrator May 2010 to Current
(San Antonio and Corpus Christi)
Responsibilities include not only providing leadership and direction to ensure day to day operations but also hands on knowledge and performance of many of the day to day requirements as needed:
• Ensure compliance with State, Medicare and Joint Commission regulations
• Quality Assurance and compliance
• Credentialing
• Records management
• Employee recruitment and management
• Patient and staff scheduling
• Patient intake
• Supply ordering and management
• Patient, staff and vendor complaint resolution
Texas Healthcare Management – Director of Site Development Responsible for the start up of new hospice and home health agencies throughout Texas from the initial licensure application process through ensuring successful completion of survey. Performed on site visits to validate ongoing compliance.
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