Customer Service Saratoga Springs

Michael Escobedo

Saratoga Springs UT *****

385-***-**** ***********@*****.*** WWW: Bold Profile

Professional Summary

Proven leader in retail management with a track record of enhancing customer satisfaction and profitability at Michaels. Skilled in bilingual communication and problem resolution, adept at streamlining operations and developing effective sales strategies. Demonstrates exceptional adaptability and teamwork, significantly improving customer loyalty and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Bilingual- Spanish

Customer Service

Problem Resolution

Teamwork and Collaboration

Positive Attitude

Adaptability

Multitasking

Work History

10/2023 to Current

Retail Department Manager

Michaels – American Fork, UT

Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.

Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.

Developed and implemented strategies to increase sales and profitability.

12/2022 to 08/2023

Stocking Associate

Walmart – Saratoga Springs, UT

Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.

Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.

Maximized sales floor appeal with timely merchandise replenishment and presentation.

Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

08/2014 to 12/2022

Collections Manager

Progressive Leasing LLC – Draper, UT

Oversaw daily posting of payments to customer accounts.

Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.

Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.

Contacted customers to discuss late payments and options for remitting amounts due.

Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.

Education

12/2010

Associate of Science: General Studies

LDS BUSINESS COLLEGE - Salt Lake City, UT

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