Customer Support Health Care
Resume:
Kelly Vue
St. Paul, MN *****
********.**@*****.***
SUMMARY OF SKILLS
● Ability to prioritize and remain focused on the essence of an issue
● Excellent with customer support services, excellent team-building skills
● Skilled at learning new concepts quickly while working well under pressure
● Knowledge of Medical Terminology/UB92 and HCFA 1500 form
● Skilled in administrative and office procedures
● Electronic claims submission
● Hmong-Fluent in Reading & Writing
● Exceptional attention to detail, superb organization and time management
● Microsoft Office, Excel, PowerPoint, Access, Outlook
● 60 WPM /10-key
EXPERIENCE
Arubah Emotional Health Services 705 42nd Ave Mpls, MN 55412 Feb 2024 - Current
● Posting ERA payments using Procentive
● Review all claims and make correction before submitting claims
● Resolve denial instances, review insurance Explanation of Benefits
● Correspond to health care insurance to track and maintain all account receivable
● Review all billing issues, troubleshoot rejections, denials, and appeals
● Contacting clients to make payment and update COB
● Suspend service if balance is over 500 (email client and ticket therapist)
● Duplicate billing check- Monthly
● Manage client’s payment plans and run reports for invoice
● Review Collection Module once a week to resolve unpaid claims
Enrollment/Registration Coordinator
Hmong College Prep Academy St. Paul, MN 55108 July 2022 – Feb 2024
● Register new student using Gateway and create cumulative folder for new students
● Follow up phone calls with Parents to make sure they provide all documentation for students
● Review applications/enrollment paperwork and make necessary changes as required by local regulations
● Fulfill internal and external student records request and keep all documentation confidential
● Provide customer service to students, parents, staff, and administrators, this includes responding to
phone calls, fax, and email requests in a prompt and accurate manner.
● Coordinate open house and welcome new families to HCPA
● Skyward-putting in orders for office supplies
● Interpreter for parents/students
● Scan all documents for new students and additional duties as assigned by Manager
Administrative Assistant
Hmong College Prep Academy St. Paul, MN 55108 Nov 2021 – July 2022
● Maintain front desk – direct all phone calls
● Support staffs, teachers & student traffic support
● Maintain and monitor calendar for meetings and conferences
● Visitors, Raptor logs, PA announcements, safety announcements & safety duties/pull fire alarm
● Hold parking permit spreadsheet & maintain updates and distributes confidential secure documents for all staff
● Parents pick up report & check in student for parent pick up
● New student first day – check in student, print student schedule, and take picture for ID
● Skyward – placing orders for in-house supplies request & PPE request supplies and keep track of all supplies
● Monthly parent newsletter
● Interpreter for parents/students
● Other projects as assigned by Manager
Medical Billing/Payment Posting Reconciliation September 2012-June 2017
Dean Clinic-Corporate Offices, Madison, WI
● Perform completion of claims to payers
● Submit billing data to the appropriate insurance providers
● Resolve denial instances, review insurance Explanation of Benefits
● Post payments to the billing system using Epic
● Manage supporting documentation for retention and record keeping
● Ensure allowances, adjustments and write-offs are posted correctly and ensuring the accurate
and timely processing
● Post electronic remittances (ERA) and EFT payments
● Correspond to health care insurance to track and maintain all account receivable
Claims Specialist
Allied Interstate Incorporated, Minneapolis, MN August 2008-August 2010
● Make outbound calls to health care insurance
● Answered incoming calls
● Collected claim information from health care insurance
● Make sure claims are processed correctly
● Resolve denial instances, review insurance Explanation of Benefits
● Post payments to the billing system
Bilingual Program Aide
Minneapolis Public Schools, Minneapolis, MN September 2007- June 2008
● Assisted site staff in delivering educational programs/services to students
● Facilitated the integration of students
● Participated in staff development/professional growth activities
● Responsible for school improvement plan and professional development plan
Teacher
Sacramento Unified School District, Sacramento, CA October 2005- June 2007
● Developed and maintain lesson plans and activities
● Scheduled of activities and behavioral climate conductive to learning
● Worked cooperatively with supervisor and supportive staff in attempting to resolve behavior problems
● Prepare progress report in preparation for parent conferences
Teacher
Child Development Children Center Inc., Elk Grove, CA December 2002- November 2004
● Developed and maintained lesson plans and activities
● Schedule of activities and behavioral climate conductive to learning
● Developed and maintain lesson plans and activities
Office Manager
Dr. Arishin’s Chiropractic, Sacramento, CA February 2000- December 2002
● Greeted and directed visitors / customers to their destination and provided general information
● Answered multi-line telephone, routed calls, and took accurate messages
● Performed faxing, photocopying, and filing duties
● Maintained office organized and sanitized
Education
Rasmussen College Associate of Applied Science (Information Systems Management)
8301 93rd Avenue North, Brooklyn Park, MN 55445 Sep 2010- May 2013
Sacramento City College Child Development
Teacher’s Associate Certificate Expired 2010
3835 Freeport Boulevard, Sacramento, CA 95822 Sep 2000 – Jan 2006
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