Business Analyst Process Improvement

SUMMARY

IT professional with Twenty years’ experience in the IT industry seeking an opportunity as a Senior Business Analyst, Senior RPA Business Analyst, or Project Manager.

Business Analyst – Collaborate with stakeholders to gather, analyze, and document business requirements. Conduct gap analysis to identify opportunities for process improvement and optimization. Support Product Lifecyle Management, create storylines, use cases, Process Design Document (PDD), and Solution Design Document (SDD). Create high level and detail Process Mappings with MS Visio or LucidChart. Utilize Agile and Waterfall methodologies, Process Mining, Task Mining, and Automation Hub to assess business initiatives for complexity, improvement benefits, and provide Cost Benefit Summary.

Quality Assurance Analyst – Create test plans and test cases for functional and technical specifications. Work with the scrum team to perform functional, integration, and regression testing utilizing UiPath Studio and UiPath Assistant. Report all bugs defects to developers utilize UiPath Studio, Orchestrator, VMware.

SKILLS

UiPath Automation Studio, Orchestrator, Automation Hub, Task Mining, Process Mining, and Task Capture.

Azure DevOps, Adobe FrameMaker, Adobe Creative Suites, Snagit, SharePoint, API, and Smartsheet.

Confluence, MS Windows 10, MS Office, MS Visio, Outlook, Excel, PowerPoint, Word, Lucid Charts.

Waterfall, Agile Methodology, C++, Jira, Oracle, SQL, Power BI, Eclipse, Visual Studio, LucidChart, Fiserv.

EDUCATION

Tarrant County College, Fort Worth, TX

Associates of Art - Information Technology – Network Support – GPA 3.5

Certifications: Six Sigma Yellow Belt and UiPath Business Analyst

PROFESSIONAL EXPERIENCE

Velera (PSCU) February 27, 2023 – Present

Senior RPA Business Analyst (UiPath)

Lead business and RPA team through Agile development methodologies RPA Lifecycle for automation initiatives.

Meet with SME, stakeholders, and engineers to assess business initiatives for process complexity, improvement benefits, cost benefit summary, gather known and unknown errors, process and system exceptions.

Assess initiatives utilizing UiPath Task and Process Mining, Automation Hub, Waterfall, and Agile Methodology.

Created Cost benefits summary including volume, time savings, efficiency, high level mapping, and hypercare.

Work with SME, stakeholders, Process Owner, and Solution Architect to create PDD, SDD, and test cases.

Create process mapping, SIPOC, ROI, test plan, test cases, UAT functional, integration, and regression testing.

Create Jira stories, process timelines, manage RPA lifecycle, design, UAT, deployment and hypercare.

Created SOPs on all phases of the RPA life cycle (Discovery, Assess, Design, Build, UAT, and Deployment).

Work with various departments utilizing project management skill sets: Risk Management, Fraud Detection, Contact Center, Service Delivery, PDPO, Knowledge Articles, and Learning System.

Six Sigma Yellow Belt Certification and complete UiPath Business Analyst training courses.

CSI Tech (Client – PSCU) March 21, 2022 – February 24, 2023

Remote RPA Business Analyst (UiPath)

Lead business projects from concept and business case development for RPA solutions.

Assess business initiatives utilizing waterfall and Agile methodology to identify automation opportunities.

Design process automation for unattended bots to meet business requirements and eliminate wait time that give back time to the business to perform work that is more productive.

Design RPA business solutions that provide significant annual saving and efficiency gains to the PSCU.

Lead UAT testing providing test plans, development timelines, SDD, support, and high-level process mapping.

Work with the Enterprise Process Excellence and Quality Team to promote virtual team building within PSCU.

Matrix Resources (Client – Artisan Design Group) August 2021 – March 2022

Business Analyst / Technical Writer

Collaborated with subject matter experts (SME) and stakeholders to discuss current end-to-end processes.

Coordinated MS Teams meetings with SMEs and developers to walk through their processes for documentation.

Collaborated with the Application Architect Developers on data structures – Python, JavaScript, JSON, SQL Servers Management Studio, SQL Staging Tables, Development Server, Data Warehouse, and Power BI.

Collaborated with Architect Developers and stakeholders to discuss future state software.

Collaborated with IT team on Software Updates, Installs, Mobile Applications Development, and Cyber Security.

Collaborated with System Engineers to document Multi-factor Authentication for VPN, FMS, and Salesforce.

Created Storylines and utilize MS Visio and Lucid Charts to create high-level detail process mapping.

BlueSky Resource Solutions (Client – nThrive) July 2020 – May 2021

Remote RPA Business Analyst (UiPath)

Communicated with stakeholders, management, project manager, developers, and SMEs in the healthcare industry to document manual processes for RPA development and support Product Lifecycle Management.

Participated in feasibility study, governance sessions, kickoffs, and intake session of end-to-end process.

Utilized MS Visio and Excel to create process road mapping and crosswalks for healthcare services.

Created storylines and Process Design Document using Agile Methodology for UI Path RPA development.

Facilitated technical writing training session for Business Analyst.

Participated in daily scrum stand-up meetings with management, developer, architects, and business analyst.

Randstad Technologies (Client – McKesson/Change Healthcare) Irving, TX July 2019 – April 2020

RPA Business Analyst (UiPath/Automation Anywhere)

Communicated with stakeholders, project managers, developers, solution design architects, Salesforce, and Six Sigma in healthcare industry to automate standardized processes. Worked onsite and remotely with 50% travel.

Advisory to clients for creation of RPA operating structure, governance, automation roadmap, and PDD.

Conduct feasibility session with clients to determine if automation is financially beneficial for the client.

Conduct PDD Intake session with client to obtain the end-to-end manual process, business, rules, and exception.

Create PDD of healthcare processes for RPA using Automation Anywhere, UiPath, Agile Methodology, and Jira.

Create flow chart diagrams to illustrate current state process for client and solutions team.

Facilitate technical writing training sessions to Business Analyst and various levels of employees.

Create documentation for Winshuttle, VMware process, best practices for Project Manager and Business Analyst.

Insight Global (Client – Verizon), Irving, TX December 2018 – July 2019

API/RPA Technical Writer

Translated technical specifications and API code into Confluence documentation to present to stakeholders.

Interviewed Data Scientist, Solution Architects, and Engineers for Machine Learning Algorithms, Open-Source API Management, RPA, and NBAs to predict a customer’s call intent.

Documented Agile methodology for RPA business intelligence JSON request and response, and Python scripts.

Pinnacle Group (Client – CoreLogic), Irving, TX April 2018 – August 2018

Senior Technical Writer

Interviewed department manager and subject matter experts to create Standard Operating Procedures, Work Instructions, Reference Guides, and flowcharts utilizing Structured Framemaker, Microsoft Word, and MS Visio.

Upload completed documents with HTML coding to department landing pages.

Innovative Business Software, Inc. (IBS), Irving, TX June 2015 – May 2017

Senior Technical Writer

Collaborated with clients, developers, software testers, and managers to create and update documentation.

Updated user manuals utilizing Adobe RoboHelp HTM, MS Word, Excel, PowerPoint, MS Visio, and Snagit.

SME communicating with clients, developers, quality assurance software analyst, and management to gather business requirements for software enhancements.

Created graphic brochures, agendas, and advertisement for the yearly software conventions.

Created flowcharts of business processes with MS Visio.

Documented Mobile applications, cloud server software updates and API Manager.

Quality Assurance Software Analyst

Created test plans for software enhancements using Agile Methodology.

Created user acceptance test and tested SQL query script, GUI Coding, API, White box, Black box, Integration, and Regression on PC, Cloud, VMWare, web browsers, and mobile devices for manual and automation testing.

Analyzed results documented all defects and coordinated with scrum team for defect resolution.

Software Professionals, Inc. (Client – BNSF Railroad), Fort Worth, TX September 2014 – December 2014

SAP/RPA Technical Writer (UiPath)

Created technical documents for the SAP BW/BOBJ management to promote new business to stakeholders.

Utilized SAP, Data Warehouse, SharePoint, Business Objects Aks, BOBJ, Composite, and MS Office Suite Apps.

Created flowcharts with MS Visio and MS Word to convert business processes into automation.

Gathered business requirements for UiPath (RPA) to automate standard business processes.

Synergy Wireline Equipment, Burleson, TX August 2013 – September 2014

Lead Technical Writer

Coordinated with the management team to create User and Maintenance manuals.

Utilized Adobe FrameMaker, Adobe Creative Suites, InDesign, and MS Office applications.

Coordinated with technical engineers to design the schematics for all wireline trucks.

Prepared Compliance packages for quality assurance and the warranty of all trucks.

Created graphic brochures and PowerPoint presentations for multiple fracking and oil conventions.

Certrec Corporation, Fort Worth, TX June 2008 – May 2013

Lead Technical Writer

Coordinated with licensing engineers to create nuclear Operating and Licensing Application for submittal to the Nuclear Regulatory Commission (NRC) to build nuclear reactors.

Created documents utilizing Adobe FrameMaker, Adobe Photoshop, and Microsoft Word. Created training materials for new hires and eLearning web content delivery.

Quality Assurance Software Analyst

Tested new software releases on various web browsers, mobile devices, PC, and VMWare.

Created UAT and test cases for regression and agile testing, test scripts, and reported bug defects.

Interacted with the IT developers to resolve bug defects and facilitate User Acceptance test.

BancTec Inc., Irving, TX June 2007 – January 2008

Technical Writer

Developed software and hardware User Manuals, Installation Guides, and Release Notes for internal and external clients utilizing Adobe FrameMaker.

Coordinated with managers and programmers to create procedural manuals.

Cash America International, Fort Worth, TX July 2004 – November 2006

IT Systems Trainer/Technical Writer

Facilitated IT training for all levels of personnel on the latest software and hardware releases. Coordinated with all levels of management to develop training curriculum for training sessions.

Created software and hardware guides and procedural manuals, training material, release notes.

Utilized Adobe RoboHelp, PowerPoint, Word, Excel, Snagit, Photoshop, and Captivate.

Teamwork consisted of coordinating with various levels of management, IT Scrum team, programmers, quality assurance, and technical support teams to develop Training materials, Release Notes, User Acceptance documents, Web Content delivery.

Quality Assurance Analyst

Tested software updates with Static and Dynamic testing and documented all defects.

Developed User Acceptances for beta sites to ensure compliance of releases and bug fixes.

Provided technical support to the field and help desk team.

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