Customer Service Coordinator
Resume:
Kelly Davidson
Horseheads, NY 14845
************@*****.***
EXPERIENCE
People Make Us, Inc, Tampa, Fl -Customer Service Coordinator II
On assignment for Corning Incorporated, Corning, NY
June 2024 - Present
Supports CET Customer Service team. Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics. Delivers professional, first line inter-face for customer correspondence including providing conflict resolution. Maintains records of customer profiles and prepares status reports. Position acts as a liaison between customer and business. Identify and act on supply issues to minimize impact to the customer. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.
Noramtec Consultants Inc., Rochester, NY — IT Project Administrator
On assignment for Corning Incorporated, Corning, NY
March 2021 - November 2023
Responsible for assisting the Project Manager and the various members of the team, this includes understanding project goals, deadlines, priorities, resource administration, financial management, and assistance with preparing presentations and general coordination/administration tasks. Assisted with Docusign and SOX requirements. Set up and maintained reports and budget trackers in Excel. Utilized various software for tracking of invoices, PO’s and resources such as PeopleSoft, Planview, Sharepoint, Docusign, Focusbuild, and other ad hoc programs and tasks.
BRICO TECHNOLOGIES Elmira, NY — Office Administrator
November 2018 - March 2019
Document financial transactions by entering account information. Substantiate financial transactions by auditing documents. Verify, allocate, post and reconcile transactions. Support month-end and year-end close process. Develop and document business processes and accounting policies to maintain and strengthen internal controls. Communicated effectively with clients and contributed to a strong client relationship through positive interactions with client personnel. Communicated with management and technicians on work status and client issues that arose.
REPSOL OIL AND GAS USA, Horseheads, NY — Maximo Administrator
April 2012 - September 2018
Key Performance Indicator reporting. Asset creation and tracking. Maximo Maintenance tracking and scheduling of assets. Supply and distribution. Maintained Maximo Maintenance Call Center by creating work orders for planning and scheduling. Provided back up for the Maximo Scheduler. Implemented new processes to reduce duplication of work. Support of Company goals and values. Demonstrated ability to
prioritize multiple tasks, meets deadlines, and provides quality service.
EDUCATION
KEUKA COLLEGE, KEUKA PARK, NY – Bachelor of Science- Business Management
September 2013 - May 2015
CORNING COMMUNITY COLLEGE, Corning, NY - Associates- General Studies
September 2002 - May 2005
SKILLS
Solid Communication
Effective Time Management
Attention to Detail
Independant
Remote Work Experience
Microsoft Office Experience
Problem Solver
Military
UNITED STATES ARMY RESERVES
E-4 Specialist- Armorer/Supply Clerk
Gained solid working knowledge of team building and group cohesion under stressful situations. Maintained responsibility for security and appropriate use of weaponry and ammunitions. Also maintained inventory control of supplies.
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