Business Analyst Life Insurance

Amy L. Rhoads, BSAC

***** *** ***, ******, ** ***39

515-***-**** **********@*****.***

QUALIFICATIONS:

Extensive Waterfall and Agile experience, speech communication, strong analytical skills, skilled in process improvements, ability to motivate others, customer relations, interoffice relations, organizational communication, phone work, clerical and time management. Extensive knowledge of vendor management, the mortgage correspondence regulations and requirements, medical and dental insurance, COBRA law, severance programs, long term disability, HR policies and procedures, and life insurance. Completed mentor training at ADP. Reliable and flexible. Obtained a degree in computer programming and network management.

TECHNICAL SKILLS:

Java, Delphi, Microsoft Access, SQL, Microsoft Server 2000, UNIX, Novell, Advanced Visual Basic, COBOL, Q-Basic, Microsoft Word, Client/Server Networks, Microsoft Excel, Peoplesoft, Event Tracker, Microsoft Windows, SharePoint, Microsoft Visio, Microsoft PowerPoint, JIRA, BMC Remedy, Camtasia, Microsoft SQL Management Studio, and code structure/tracking systems.

EDUCATION/CERTIFICATION:

Bachelor’s Degree in Computer Programming and Network Management (Completed 06/14/2003)

Vatterott College – Des Moines, IA

Certificate in Computer Programming (Completed 11/14/2002)

EMPLOYMENT:

OBXtek Inc.-McLean, VA 4/2021 – Present

Senior Business Analyst

Gathers requirements for both new applications and enhancements to existing applications.

Develops and updates requirements documents for new and existing applications.

Conducts system testing for the team on applications and enhancements.

Writes user acceptance testing and trains the States on how to conduct user acceptance testing.

Handles testing issues and works with development and business team on corrections.

Creates and updates User Guides for the applications.

Develops process documentation and maintains documentation for applications. Documentation including written processes as well as flow charts.

Assists Business Lead with training and scheduling demonstrations for the States.

Advises the States on documents needing to be filled out and how to complete the documents for access to applications.

Sets up users with access to applications.

Advises the States and team of system updates and when updates are completed.

Creates training videos for users of the applications.

Maintains a list of all training that is currently available.

Creates and mails monthly reporting showing timeliness and use of applications to FMCSA.

Analyzes reporting to ensure processes are followed consistently among the users.

Ensures documentation and reporting are placed in SharePoint for team members.

Writes SQL queries to confirm data is performing as expected.

Works with the development team on completing monthly quality assurance testing.

Aureon -West Des Moines, IA 02/17/2015 – 4/2021

Business Systems Analyst

Work closely with the internal business units to establish process flows and find efficiencies.

Write project plans and gathers requirements for both new systems and enhancements to existing systems.

Conduct quality testing for the development team.

Write use cases and trains business units on how to conduct user acceptance testing.

Handle testing errors and works with development on fixes.

Schedule approved user acceptance testing to be moved to production.

Write and maintains all documentation on applications.

Successfully implemented a Learning Management System.

Created documentation for all systems/applications that was non-existent before on the team.

Write documentation for current processes and works with IT to automate processes.

Go-to-person/system expert for the team and other departments.

Created SharePoint Sites to house all documentation of processes:

oTemplate and added current process documentation to it so it appears uniform across all billing systems.

Lead for the training of new employees.

Wells Fargo Home Mortgage- Des Moines, IA 05/01/2011 – 02/14/2015

Lead Business Analyst

Managed a team of 9 business analysts.

Conducted all interviews and made hiring decisions.

Managed the daily pipeline of the team and completes reporting to be provided to senior management.

Provided coaching and performance monitoring of employees and team.

Created a monthly recognition for employees.

Adopted one on one meetings with employees weekly.

Acted as the liaison between business units and vendors.

Completed daily processing and quality analysis on daily production.

Evaluated issues for current production systems.

Worked closely together with vendors and project management on projects for system enhancements and changes. Completed testing throughout the development life cycle including implementation to production.

Wrote service requests and business requirements documents for enhancements and system changes.

Called upon as a system expert for the special handling of correspondence staff and management.

ADP - West Des Moines, IA 01/22/98 – 03/29/2011

Business Analyst Team Lead/Programmer Analyst

Programmer Analyst from 1/01/07 -3/29/11

Business Analyst Team Lead from 12/01/04 – 1/01/07

Business Analyst from 9/01/2003 – 12/01/04

Team Leader of the system performance team.

Provided training and support to new and existing employees.

Managed cases and projects that need completed by the team.

Completed projects for system enhancements and changes.

Worked within the development department and the operational area to resolve daily issues as they arise.

Wrote SQL statements and provide ad-hoc query and reporting assistance to address questions and resolve issues. Review daily processing and perform audits against anticipated results.

Researched and fix nightly abends.

Defined client requirements and write scope documents.

Worked with internal and external partners in resolving data exchange issues.

Acted as a functional subject matter expert for projects.

Ensured that programs are thoroughly tested by the end-users and clients and approve the project prior to transitioning changes into production.

Coordinated and completed current and post-production system testing.

Provided estimates for system changes.

PROFESSIONAL ORGANIZATION:

Current Member of the IIBA and the IIBA Central Iowa Chapter 2014 to present

VOLUNTEER WORK:

Healing Hearts with Horses/Board of Directors 2001 - 2007

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