Marketing/Technology/Content Writer
Resume:
Alexander Santa Maria
Tampa, FL *****
********************@*****.***
Dedicated and detail-oriented freelance writer/consultant with 15+ years of experience in writing, editing, and proofreading. Proficient in technical documentation, customer service, and digital marketing. Skilled in content creation, SEO, and project management. Possesses a strong background in customer-facing roles and has experience in both in-person and remote settings. Work Experience
Transcriptionist
Rissman Barrett Hurt Donahue McClain & Mangan-Tampa, FL October 2023 to Present
• Transcribed audio recordings, ensuring accuracy and attention to detail
• Maintained a high level of productivity by consistently meeting or exceeding daily transcription targets
• Utilized transcription software and tools to enhance efficiency and accuracy in the transcription process
• Demonstrated excellent listening skills to accurately capture spoken words in written form
• Achieved an average typing speed of 90 words per minute with minimal errors Freelance Writer/Consultant
Various Companies-Tampa, FL
January 2019 to Present
• Delivered successful projects by providing freelance reviews and articles for numerous outlets, including IGN, Prima Games, GameRevolution, OpenCritic, and more.
• Provided expert advice and guidance to clients on various business challenges and opportunities
• Conducted in-depth research and analysis to identify client needs, industry trends, and competitive landscapes
• Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines
• Conducted post-project evaluations to measure success against defined goals and identify areas for improvement
Customer Service Representative
Hales A/C-Tampa, FL
April 2023 to September 2023
• Answered phones, scheduled appointments, and helped customers with their A/C needs. Job ended due to corporate shifts.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Technical Writer
Mixnet-Tampa, FL
March 2023 to September 2023
• Developed and edited technical documentation, including user manuals, installation guides, and release notes
• Collaborated with subject-matter experts to gather information and ensure accuracy of technical content
• Reviewed and revised existing documentation for clarity, consistency, and adherence to style guidelines
• Managed multiple projects simultaneously, prioritizing tasks to meet deadlines in a fast-paced environment
• Improved customer experience by creating user-friendly interfaces within software applications through clear instructions in user manuals or online help systems Reviews Editor, Critic
TechRaptor-Remote
February 2014 to August 2023
• Ensured adherence to editorial guidelines and maintained high standards of accuracy, grammar, and style
• Collaborated with reporters to generate story ideas, conduct interviews, and gather information
• Monitored breaking news events in real-time to provide timely updates on website or social media channels
• Implemented SEO strategies in article headlines and content to improve search engine visibility
• Maintained relationships with external contributors such as freelance writers or guest columnists
• Cultivated relationships with PR professionals/agencies for access to exclusive news releases/interviews Contributing Writer
Mandatory-Remote
September 2018 to August 2022
• Crafted compelling headlines and introductions to capture readers' attention and encourage click- throughs
• Monitored website analytics to track the performance of blog posts in terms of traffic, engagement, and conversions
• Collaborated with marketing team on content promotion campaigns through email newsletters or partnerships with influencers
• Utilized social media platforms such as Twitter, Facebook, and LinkedIn to promote new blog content and increase reach
• Stayed up-to-date with industry trends and news in order to produce relevant and timely content that resonates with target audience
Staff Writer
Valnet Inc.-Remote
June 2020 to January 2022
• Researched and developed engaging content for articles, blog posts, and other written materials
• Crafted compelling headlines and introductions to capture readers' attention
• Adhered to strict deadlines while maintaining high-quality standards in writing
• Conducted thorough fact-checking and proofreading to ensure accuracy of information Remote Service Technician
Support.com/Telenetwork-Remote
July 2014 to April 2020
• Provided technical support to end-users, troubleshooting hardware and software issues
• Installed and configured operating systems, applications, and drivers for desktops and laptops
• Collaborated with cross-functional teams to diagnose complex network problems and implement effective solutions
• Managed ticketing system to track and prioritize user requests, ensuring timely resolution of issues
• Conducted regular maintenance tasks such as disk cleanup, defragmentation, and software updates to optimize system performance
Education
Bachelor of Arts in English
The University of South Florida - Tampa, FL
2013
Skills
• Service writing
• Creative writing
• Copy editing
• Copywriting
• Digital Marketing
• Technical writing
• Technical project management
• Web design
• SEO
• WordPress
• Blogging
• Analytics
• Google Analytics
• Content Development
• Fact Checking
• Proofreading
• Social Media Management
• Content Creation
• Typography
Links
eFile.com
Certifications and Licenses
Driver's License
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