Customer Service Store Manager

ALLISON RAKITNICHAN

Rohnert Park, CA ***** (C) 707-***-**** ************@*******.***

Professional Summary

Responsible and highly motivated employee who thrives in fast-paced environments. Very driven and excited to take on new difficult challenges to further better myself, my team, and organization. Adapt well to change and possess expert knowledge of customer services processes.

Skills

Cash Register Familiarity Customer Service

Retail Merchandising Specialist Basic Administrative Knowledge

Detail-oriented Goal-oriented

Strong Work Ethic Staff Training and Development

Work History

Teller 09/2018 to present

Wells Fargo – Rohnert Park, CA

Manage financial transactions at high volume branch

Manage deposits, withdrawals, transfers and check cashing

Verify customer identification, signature and balance information

Process loan payments

Assistant Store Manager 06/2012 to 04/2018

Chevron – Petaluma, CA

Counted cash drawers and made bank deposits.

Reordered inventory when it dropped below predetermined levels.

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the store.

Instructed staff on handling difficult and complicated sales.

Trained and developed new associates on POS system and key sales tactics.

Generated repeat business through exceptional customer service.

Cashier 10/2011 to 06/2012

Grocery Outlet Bargain Markey – Rohnert Park, Ca

Greeted customers in a timely fashion while quickly determining their needs.

Engaged with customers in a sincere and friendly manner.

Ability to recognize business needs and collaborate with team members.

Responsible for reconciling transactions.

Completed cleaning, stocking and organizing tasks in the sales area.

Built relationships with customers to increase likelihood of repeat business.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Education

High School Diploma: 2002

Rancho Cotate High School - Rohnert Park, Ca

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