Sales Manager Business

Shannon L. Freij

***** ********** **. ***** ****, MI 48178 734-***-**** *********@*****.***

Seasoned business manager with sales manager experience in the automotive industry. I am a process driven, organized and achievement-oriented professional, seeking a position with advancement opportunities, where I can utilize my energy, enthusiasm, and exceptional communication skills and knowledge. Looking for a management position in finance, sales, operations, digital retailing, communications or employee relations. Easily trainable in all fields. Profile

· Enthusiastic, resourceful, and trainable individual with an academic background in general business and concentration in communication.

· Highly effective and comfortable while communicating with various individuals, and groups.

· Recognized for the ability to plan, organize, and coordinate priorities in an expedient manner.

· Maintain focus in demanding work environments, under deadline and pressure conditions.

· Meet challenges head-on and always find a way to effectively complete multiple assignments or tasks.

· Strong ability to present diverse ideas in a logical and concise manner.

· Demonstrated capacity to develop rapid, and effective working relationships with clients.

· Strong ability to create, maintain and nurture an active network of contacts.

· Broad working knowledge of office computers including Microsoft Word, Excel, and PowerPoint.

· Experience with using multiple DMS platforms, as well as experience in both fixed and variable operations. Education Details

Bachelors of Science in Communication with a minor in Business – Eastern Michigan University, Ypsilanti, Michigan – 2006-2010

Professional Experience

AUTOMOTIVE FINANCE & INSURANCE MANAGER FOX MOTORS ANN ARBOR, MI FEBRUARY 2016 - MARCH 2024

· Promoting, training, and coaching sales staff to properly discuss warranty products to increase profitability for the finance department

· Knowledge of Michigan lending, and title laws

· Sales manager duties including vehicle appraisals, lease and retail deal structuring, and management turnovers to close customers wanting to purchase vehicles.

· Assisted customers in their selection of vehicles, and properly gathered necessary documents to process vehicle financing.

· Successfully resolved customer issues or complaints in a positive and professional manner resulting in increased customer satisfaction.

· Regulate compliance with manufacturers and lenders.

· Excellent presentation and negotiation skills.

· Proven track record of driving profitability and reducing costs through strategic financial planning and analysis.

· Work directly with other managers and team members to complete tasks quickly and effectively. EXECUTIVE CLIENT CARE SPECIALIST QUICKEN LOANS - DETROIT, MI JANUARY 2011 - JANUARY 2016

· Help clients understand the loan process and progress of their loan.

· Clearly communicate what documents are needed to obtain financing and why they are needed..

· Make the initial and follow up calls to ask for needed documents or new information requested from the underwriter.

· Complete a final structure call to validate loan information and to finalize the process in order to close the loan.

· Ensure the accuracy of the information in our loan processing systems with the client and answer questions in regards to the structure and conditions of a client's file.

· Return all phone calls and emails within 24 hours.

· Propose solutions to problems and utilize all available resources. REFERENCES AND SUPPORTING DOCUMENTS AVAILABLE IF REQUIRED Page 2

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