Customer Service, Data Entry/office work, cooking/catering

Sandra Encinias

510-***-****

Executive Summary:

Police Records Specialist and Customer Service Specialist, with ample years of experience, who took time away from employment due to personal reasons, excited and ready to get back into the workforce. My expertise ranges from leadership, organizing, training, detail orientation, data entry, records keeping, file management, to skills such as effective communication and adaptability. Outgoing, reliable, and sociable individual recognized for thriving in customer-facing services. Currently seeking a new role where my dedication to my work will be valued.

Career break:

Due to personal reasons, I took a few years off of working full time. I am prepared, ready, and eager to tackle a new role in the work field.

Work Experience:

Goodwill- February 2023- June 2023

Cashier- Responsible for greeting all customers with courtesy and respect. Ensure that all items are price labeled correctly and handle all transactions including discount processing. Stocking, cleaning, and establishing a neat and tidy facility. Maintain security related to theft according to policy.

Arizmendi Bakery- February 2022- April 2022

Temporary Member- Prepare cold and hot meals. Serve customers with integrity and respect. Maintain cleanliness of the facility. Work as a cashier handling all forms of payments for products. At closing time, run settlements, clean and prepare all foods for the next working day. Oakland Police Department- February 2009-September 2019 Police Records Specialist Duties: Customer Service, worked various positions including: Teletype, Counter, In-custody/phones, Public Records Request Unit, Tow Letters, and CRIMS. I worked on the following computer programs as needed to perform the duties, CORPUS, CRIMS, Cal-photo, Microsoft Word, and Excel. Assist with the payroll for all of the employees of the Oakland Police Department, through the Oracle system. In charge of each specific department's employees time and attendance for every week of work, data entry, typing, filing, proofreading and making sure each employee for my departments are accounted for and paid accordingly. Safeway Grocery Store- February 2001- January 2009 Journeyman Food Clerk: Operated the cash register, stocked shelves, and provided exceptional customer service in a fast paced environment. Stocked and opened the produce department every morning. Assistant Manager: I oversaw all store operations and employees. Handled personnel issues and customer service issues. Handled the Money Booth by distributing cash to the cashiers, and office work including payroll, hiring new employees, and training all new employees. Night Crew: Bring in and unload incoming trucks with products being delivered. Distribute products to the correct departments and stock shelves according to their specific placement. Deli Clerk: Prepare cold and hot meals, party trays, operate slicing machines, deep fryers, and the ovens while maintaining safe food handling procedures according to policy. Education: High School Diploma awarded by Sunset High School in Hayward, Ca.