Kuala Lumpur Human Resources

Imtiaz H. Qureshi

******.***********@*****.*** New Jersey 1 (848)–338-1021

OBJECTIVE: To obtain a senior position with any growing and well-established organization, where I can prove my

diverse skillset with over 25 years of professional experience with International Airlines and other

business fields.

EDUCATION: Kean University, NJ

Bachelor’s Degree with Honors in Marketing, Business

Awards: Dean’s List

Coursework: Business Statistics, Management, Corporate Finance, International Business, Economics,

Managerial Accounting, Quantitative Methods, Business Law, Marketing, Human Resources

Management, Production Management

Extracurricular: Air Ticketing Course, ALTEA Customer Management (Kuala Lumpur, Malaysia),

Passenger Fare Construction and Ticketing (Kuala Lumpur, Malaysia), Amadeus ALTEA Desktop

(Kuala Lumpur, Malaysia), Entry Level Passenger Fares/ Ticket Multi Classes (Kuala Lumpur,

Malaysia), Basic Reservations (Karachi, Pakistan)

SKILLS: Software: Microsoft Excel, Microsoft Word, WordPerfect, DOS, Windows, Silk, Winrunner

Technical: Load Runner, Test Director, Accent capture, Amadeus, SYSTEM FAST-IV,

CARGOWISE, S.I.T.A, Electrical

Conversational: English, Urdu, German, Arabic

WORK Saudi Arabian Airlines 08/2007 - Present

EXPERIENCE: Senior Customer Service Representative, Pakistan

• Create bookings/Issue/Reissue/Revalidate tickets on Amadeus system to maximize sales.

• Compile sales reports and deposit cash to bank on daily basis with finances.

• Provide hotels to passengers who had flights cancelled due to technical reasons.

• Engage with customers at an airport level, working in a fast-paced environment to maximize

sales and accommodate passengers traveling to different destinations in a speedy manner.

• Transfer inconvenient passengers to other carriers based on code sharing agreements.

• Responsible for booking/issuing tickets/pre and post flights reconciliation during a large Hajj

operation where passenger volume exceeds normal numbers, such as more than 30,000

passengers from Karachi in a single Hajj pilgrimage season. Coordinate with finance and

Ministry of Religious Affairs (MORA) to refund unutilized tickets among other tasks.

• Construct fares of Hajj and Umrah packages according to the length of stay in accordance with

rules and regulations.

• Creating groups of labor and Umrah passengers to issue tickets, while also factoring in high

volume discounts for Umrah passengers.

• Manage government and ministry of health tickets with RSVT and RSVN, responsible for

transferring these tickets if needed.

• Issue diplomatic tickets with exemptions of government taxes.

• Reinstate/Reissue tickets of fail-to-join (FTJ) passengers, collect difference of fare, if required

• Issue tickets for passengers that are dealing with a downgrading voucher/EMDs.

• Issue excess baggage tickets (EBTs) for overweight, oversize, and extra piece baggage.

• Refund tickets issued from our SV counter or from the SV website.

• Send food service management (FSM) messages to departing flight stations, with information

such as passenger volumes.

• Coordinate with origin station of inconvenient passenger through email, due to no contacts.

Emirates Sky Cargo 04/2006 – 08/2007

Senior Cargo Officer, Pakistan

• Responsible for efficient, safe, and economic operation of Emirates Cargo products.

• Responsible for Cargo Planning/Cargo Build-Up/Manifesting/Airway Bills Data Captures.

Additionally engaged in flight handling at ramps with load and ramp controllers

• Manage moving cargo/ULDS from the warehouse to the ramp under professional supervision.

• Plan through units that must not be dismantled until they reach their destination.

• In charge of import and export cargo handling with documentation.

• Execute airway bills including courier, diplomatic, and valuable shipments. Responsible for

issuing the delivery orders to agents and handling the finances.

• In charge of communicating all information regarding shipments, along with some

discrepancies such as short land, missing pieces, consignee change, loading and tracing, etc.

• Responsible for office work related to sales, cargo handling, flight handling, and making sales

reports (revenue sheets/accounts invoices).

• Update cargo ULD stock in hand, along with leading inventory checks.

• Bring lucrative suggestions to senior management for improvements in organization, time

management, security and stability, and staff motivation.

• Organize goods and cargo based on different commodities like dry cargo, perishables, fresh

meats, fragile, personal stuff, and human remains.

Swiss World Cargo 10/2004 – 03/2006

Cargo Assistant, Pakistan

• Engage in reservations and customer services. Provide information to customers about Swiss

World Cargo services, reservations, follow-ups, etc.

• Create booking and issue airway bills for different cargo commodities.

• Update in hand shipments into Zurich systems, including information like dimensions, weight,

and more.

• Manage flight optimization plans, and coordinate/follow-up with handling agents.

• In charge of manifestations, assembling/disbanding of cargo, tracing, loading control, and all

import/export cargo handling documentation.

General Electric 02/2001 – 09/2003

Shift Supervisor, NJ, USA

• Oversaw shift operations ensuring adherence to safety protocols, as well as instructing

employees.

• Managed salary administration, ensuring accurate and timely payroll processing for shift

personnel.

• Implemented efficient inventory management strategies.

• Tracked and monitored employee work hours, ensuring compliance with labor regulations.

The Wiz Entertainment 04/1999 – 02/2001

Salesperson, NJ, USA

• Engaged in sales of technology products and appliances, such as computers, printers,

telephones, CDs, and other various accessories.

• Keep track of inventory and tally the total sales of the day during the end of the shift.

• Work in accordance with the manager and company policy.

Contact this candidate