Service Representative Customer
Resume:
Tammy Jackson
Dallas, TX *****
***********@*****.***
Accomplished Patient Service Representative with over 6 years of experience excelling in high-pressure environments such as Cencora and The Home Depot. Expert in Microsoft Office and adept at improving customer satisfaction. Demonstrated ability to enhance workflow efficiency, with a solid track record in administrative support and client communication
Work Experience
Patient Service Representative
Cencora-Dallas, TX
October 2023 to March 2024
• Benefit Verification result calls, Billing and coding support, Welcome calls, Processing of appeals and denials, Coordination of Benefits, Intakes and reporting of adverse events as directed, Prior authorization assistance and tracking, Claims assistance and tracking and submission, Processing any necessary correspondence
Customer Service Representative
Willis Towers Watson Via Benefits-Richardson, TX
July 2022 to September 2023
• Delivered assistance to clients, Created customer appointments, Wrote call center scripts, Maintained up-to-date knowledge of customer accounts, Supplied excellent technical support Customer Service Representative
The Home Depot-Dallas, TX
September 2020 to May 2022
• Answered multi -line phone system and aided customers with account changes, Clarified products and benefits, Maintained up-to-date knowledge of customer accounts, Created customer appointments, Assisted customers in person, Managed the cash drawer, Confirmed payments, refunds, etc., Resolved payment and order disputes, Inventoried stock, Scheduled reservations for customers Administrative Assistant
ADULT PROTECTIVE SERVICES-Dallas, TX
May 2014 to September 2020
• Maintained phone lines and faxes, Managed office supplies, Addressed emails/faxes, Ordered and distributed work orders, Handled travel orders and travel vouchers Admissions Coordinator
Renaissance at Kessler Park-Dallas, TX
June 2010 to August 2013
• Managed patients admission paperwork, Conducted tours for families looking for placement, Insurance verification for placement, Worked multi-lined switchboard Education
High school diploma
Nimitz High School - Irving, TX
August 1999 to June 2002
Skills
• Administrative Experience (6 years)
• Microsoft Outlook (6 years)
• Front Desk (4 years)
• Accounts Receivable (2 years)
• Microsoft Word (6 years)
• Accounts Payable
• Medical Scheduling
• Medical Office Experience
• Insurance Verification
• Microsoft Excel
• Data entry
• Microsoft Office
• Medical Records
• Office Management
• QuickBooks
• Medical Receptionist
• Medical Terminology
• ICD-9
• Phone Etiquette
• Employee Orientation
• Microsoft Powerpoint
• Customer service
• Databases
• Documentation review
• Windows
• Hospital Experience
• Clerical Experience
• Experience Administering Injections
• Laboratory Experience
• Call center
• Epic
• Analysis skills
• Accounts payable
• Oracle
• ICD-10
• Clerical experience
• SharePoint
• Customer service
• Basic math
• Microsoft Excel
• QuickBooks
• Medical records
• Documentation review
• Search engines
• Communication skills
• Sales
• Organizational skills
Certifications and Licenses
Driver's License
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