Patient Care Customer Service
Resume:
SHIWANNA PRESTWOOD B.S. CRT
*****************@*****.***
SUMMARY OF QUALIFICATIONS
Dedicated ethical, self-directed, highly motivated, and positive, healthcare/business professional with extensive years of clinical healthcare/customer service experience in Respiratory Care (Critical Care, Oncology, Ortho, Peds, LTAC, Neonatal(delivery), Emergency Room)
Successful in utilizing effective communication and written skills to build relationships, in addition ability to lead, organize, and train others utilizing various training methods
Strong ability to influence and utilize discretion in confidential matters along with knowledge of regulatory standards & compliance requirements
Experienced in direct patient care, traveling to provide care, medical equipment training, medical billing/coding ICD-9-10, Ventilator care (Vela/Servo 900, V-60, Vision), marketing products, educating patients in smoking cessation, COPD, assisting/instructing patients in completing Home O2 eval for discharge,6 min walks for Heart Failure testing(HR, BP,SA02) &daily activity
Achieved building substantial working relationships with managers, co-workers, medical staff, Nurses/ Informaticist utilizing proficient communication written and verbally
Achieved & Managed 1 year as a Clinical Informatics building patient charting screens for direct patient care, researching issues and educating health care professionals in a timely manner with implementation of HED (Horizon Expert Documentation), GE Centricity, MS-Word, Excel
Computer Skills/ Medical Equipment: Microsoft Windows: Word, PowerPoint, Excel, & Horizon Clinical, HED (Horizon Expert Documentation), HMS, Care Organizer, Care Cast, GE Centricity, Epic, Luminix, Cerner, Point Click Care, Servo 840, 900, U,I), BiPap- Vision, V-60, Triology-100,PSI Compressor, Vela, Dragger, Concentrators, Nebulizers, Airvo, E-spirit vent, O2, Nitric Oxide
RT Licenses: IN, OH, NY, IA
EDUCATION
Purdue University, Fort Wayne, IN May 2008
Bachelor of Science, Organizational, Leadership, and Supervision
Ivy Tech State College, Fort Wayne, IN May 2001
Associate of Applied Science, Respiratory Care
VOLUNTEER/LEADERSHIP SKILLS/ACCOMPLISHMENTS
Dance Ministry Leader at Cathedral of Praise International Church May 2014-October 2019
Diplomat Reward Acknowledgement & Leadership Impact Award Nov 2014 &Dec 2015
Parkview Noble Hospital February 2007-2010 for emergency situations February 2007-2010
Recognition of Excellence for communication and educating at Parkview May 2007
Recognition of 5 years of Service at Parkview Hospital April 2012 Junior Achievement Volunteer (K-5thgrade) August 2005-2007
Shiwanna Prestwood, Pg.2
Work Experience
Select Medical
Respiratory Therapist (PRN) August 2023- April 2024
• Works with Adult Patients in LTACH setting
• Provide Breathing Treatments Trach Care, suctioning as needed
• Set up of CPAP or Airvo as needed
• Educate patient or family members concerning respiratory condition, education regarding equipment being utilized for care etc,,
Attend Code Blue and Rapid Response in case of medical emergency
Planet Health
Summa Health May 2023- July 2003
Travel Respiratory Therapist
• Managed Puritan Bennett 980,840-Ventilators, Bipaps/CPAP Resmeds,Vmed, V-60, Trach
• Completed Nightly Checks, Vents, overnight oximeters
• Worked in Progressive Unit, Pediatrics, STICU, Heart Institute, Oncology, Short Stay Unit
• Participated in Emergency Rapid Response/ Code Situations
• Assisted patients with suctioning, removal of trach, reinsert of trach if dislodged, mouth care
AMN Health November 2022- Dec 2022
ProMedica Toledo Hospital
Completed Home O2 Eval qualifying Testing for Patients being Discharged Home
Provided 6min walk testing for Heart Failure Patients to gather info about patient daily activity asking patients about Dyspnea, Fatigue, also testing HR, Pulse O2, &BP Post/Pre/ & 6min after
Educated patients who inquired about smoking cessation, asthma education, cystic fibrosis & understanding COPD due to desiring to stop smoking and better clarity about lung condition new diagnosis
Set up Oxygen delivery with DME’s companies
Downloaded overnight pulse oximeter testing & Downloaded overnight pulse oximeter testing
Utilized Epic charting system and other computer programs (Apnea link &Care Port) for charting
Soliant Health November 2021-May 2022
Parkview Regional Hospital, Fort Wayne, IN
Managed Drager Ventilators, Bipaps V-60, Trach Masks for patients utilizing vent for long term care
Completed Nightly Checks, Vents, overnight oximeters
Worked in Progressive Unit, Pediatrics, STICU, Heart Institute, Oncology, Short Stay Unit
Participated in Emergency Rapid Response/ Code Situations
Assisted patients with suctioning, removal of trach, reinsert of trach if dislodged, mouth care
Soliant Health
PAM Health August 2021- September 2021
Managed Drager Ventilators, Bipaps V-60, Trach Masks for patients utilizing vent for long term care due to Critical Illness,
Completed Nightly Checks of ISTAT/Refrigerator Temp
Participated in Emergency Rapid Response/ Code Situations
Assisted patients with suctioning, removal of trach, reinsert of trach if dislodged, mouth care
ESP Personnel
Select Specialty Hospital – Evansville, IN June 2021- July 2021
Managed V680, Ventilators, Bipaps, Trach Masks for patients utilizing vent for long term care due to Critical Illness, assisted patients with suctioning, removal of trach, reinsert trach
Attended Care Conferences with Nursing, Pharmacy, Dietary etc. to provide update with education to family members of patient condition and progression of care
Participated with Doctors for patient rounding providing feedback of patient Ventilator or Trach
Shiwanna Prestwood pg.3
Soliant Health
Regency (Select) Hospital- East Chicago, IN November 2020- January 2021
Select Specialty Hospital-Columbus OH September 2020- November 2020
Travel Respiratory Therapist
Managed V680, Ventilators, Bipaps, Trach Masks for patients utilizing vent for long term care due to Critical Illness,
Attended Care Conferences with Nursing, Pharmacy, Dietary etc. to provide update with education to family members of patient condition and progression of care
Participated with Doctors for patient rounding providing feedback of patient Ventilator or Trach
Assisted patients with suctioning, removal of trach, reinsert of trach if dislodged, mouth care
Soliant Health May 2020 – July 2020
Kindred Hospital-Dayton, OH
Travel Respiratory Therapist
Manage and set up Philips Aspire Ventilators & V-60 Bipaps for patients utilize tracheostomy, non-protected compromised airways, sleep abnormality conditions
Educating family members/caregivers communicating patient condition and plan of respiratory care for successful prognosis
Work closely with other team members for managing of patient care, providing professional support during emergent situations, and suggestions/ recommendations to improve health conditions for patients & complete weaning protocols set by physician and plan of care
Barton Healthcare February 2020- May 2020
Highland Hospital- Rochester, NY
Travel Respiratory Therapist
Provided breathing treatments utilizing (MetaNeb, Aero bid, Nebulizers etc...
Managed and setup Ventilators, CPAP, BiPAP’s (Servo U, Drager V500, V-60, V-30, ResMed) working in ICU, ER, Med Surg, Oncology, Ortho, Observation Unit
Charted patient information in EPIC computer system
Educated patients on usage of Incentive Spirometry, Aero chamber (Spacers)
Contributed to teamwork process of patient care assisting team members and nursing
Work Box Staffing Agency
Fort Wayne, IN December 2019- February 2020
Recruiting Assistant
Scheduled Screening Interviews, Confirming ID’s, answered incoming calls (appt, call offs)
Assisted potential employees with online application Printed and processed HR documents (Check stubs, Work Hours), Processed Distribution of Employee Bank Card
Prolink Staffing May 2019-Oct 2019 Bellwood Nursing & Rehabilitation- Bellwood, OH/ Select Specialty Hospital-Newark, OH)
Travel Respiratory Therapist
Provided ventilation management to long term vent patients utilizing Trilogy 100
Completed Trach Care, provided breathing treatments, suctioning, equipment changes
Utilized Ambu Bag & O2 tank for Cardiac Resuscitation
Trained other Respiratory Therapist in orientation on facilities protocols and procedures
Aureus Medical February 2018-March 2019
(Great River Medical Burlington, IA & Select Specialty Davenport, IA
Travel Respiratory Therapist
Assist and screen patients for usage of Breathing Modalities to improve lung function
Educate patients on usage of respiratory medications and services for lung/health improvements
Provide scheduled therapy- breathing treatments, exercise oximetry, CPAP/BiPap, Ventilators for emergent medical circumstances
Perform Arterial Blood Gases, EKG’s, Nebulizer home education, Incentive Spirometry instruction
Vibra Healthcare, Fort Wayne, IN March 2016- July 2018
Respiratory Therapist (PRN as needed)
Project manage daily scheduling for completion of patient care and daily work
Provide Respiratory Care to patients with various respiratory conditions critical and non-critical through ventilator care, aerosol treatments, EKG’s assessment, and respiratory trials
Educate patient and family members regarding patient condition and plan of treatment
Utilize HMS computer system to chart completed treatment regiments provided
Indiana Institute Tech, Fort Wayne, IN September 2016- October 2016
Recruiter Assistant (Temporary/Seasonal Position)
Assisted Admission Counselors traveling to recruit potential students for Indiana Tech
Attended/Visited College fairs, various schools to explain with significance admission requirements (ACT/SAT, GPA scores), Degree Programs, Financial Aid, & Scholarships
Traveled Northeast Ohio area and Michigan area to provided Recruiter Services
Retained 75% of potential college students during various college fair/high school visits
BeniComp Group, Fort Wayne, IN November 2014-December 2015
Executive Business Product Developer
Processed medical reimbursement applications for businesses and individuals
Provided consultation to Agents and participants concerning product process, answered questions for medical reimbursement insurance while maintaining participant eligibility records in Lumnix
Heritage Park American Senior Communities, Fort Wayne, IN July 2014- September 2015
Respiratory Therapist (PRN)
Evaluated patients per Dr. Orders for Respiratory Services and provided breathing treatments
Changed Respiratory Plan of Care to meet patient respiratory condition needs and document changes of condition, findings, and recommended treatment plan in computer system
Lutheran Health Network Fort Wayne, IN July 2012- March 2014
Clinical Informatics Flow Sheet Builder
Worked directly with Nurse Informaticist and managers to assure medical screens built/designed met Meaningful Use Standards and participated in planning and designing
Performed successful clinical data testing of charting through analyzing, feedback, follow up and attended meetings with Nurse Informaticist and Clinical Managers to educate
Parkview Health (Main) Fort Wayne, IN/Kendallville, IN February 2005-May 2012 Respiratory Therapy
Worked in Critical Care in Intensive Care Units, Medical Surgical, Pediatrics, operated ventilators EKG’s, provided medications for patients with respiratory services while building rapport with physicians
Contact this candidate