Front Desk Customer Service
Resume:
ANGELA MARTINEZ
FRONT DESK ADMINISTRATION
Detail-oriented and highly organized Front Desk
Administration professional with experience in
managing busy reception areas. Skilled in handling incoming calls, scheduling appointments, and
providing exceptional customer service.
EXPERIENCE
JUL 2023 - JUN 2024 FRONT DESK ADMINISTRATION
Kingwood Counseling Center. Kingwood, TX
JUN 2022 - JUL 2023 STORE MANAGER
Petsmart. Houston, TX
FEB 2010 - MAY 2015 CUSTOMER SERVICE REPRESENTATIVE AJ Logistics. Houston,TX
EDUCATION
JUN 2008 - MAR 2009 PHLEBOTOMY CERTIFICATE
San Jacinto College. Houston,TX
AUG 2002 - APR 2003 MEDICAL ASSISTING CERTIFICATE
Everest Institute. Houston,TX
REFERENCES
Jaqueline Oliva, Classmate, Pasadena, TX 281-***-**** Heather Baker, Coworker, Houston,TX 760-***-****
Delma Delano, Former Supervisor, Houston,TX, 832-***-**** *************@*****.***
8703 Parkway Forest Dr #205
Houston, TX 77044
SKILLS
LANGUAGES
Spanish
Intermediate
organization communication
multitasking problem-solving
attention to detail
time management
microsoft office
calendar management
Maintained accurate and organized records by efficiently managing scheduling and billing.
•
Demonstrated strong communication skills by
effectively responding to patient needs or complaints and providing prompt solutions.
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Ensuring the security and organization of patients personal and payment information.
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Successfully led a team of 11 employees to consistently exceed sales targets.
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Managed various store projects to improve sales and increase customer footfall.
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Responsible for ensuring the appropriate care, meals, and overall health of all the animals daily.
•
Maintained inventory through sales, shipping and
receiving, and loss prevention.
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Made and nightly deposits and maintained the store safe and accurate counts.
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Handled customer inquiries and resolved issues in a timely and professional manner.
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Provided exceptional customer service, ensuring
customer satisfaction and loyalty.
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Maintained inventory, packing and shipping orders via different parcel services and utilizing big rig services as well.
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• Record room maintenance
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