Customer Service Representative
Resume:
KENISHA
LEWIS
**********@*****.***
Sarasota, FL 34239
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
I am also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
PROFESSIONAL SUMMARY
MED, Excelsior Omega - CAREGIVER, TECH
03/2020 - Current
Gainsco Auto Insurance - Sales Representative
Florence, SC • 01/2021 - 03/2023
AT&T Store - Customer Service Representative
Fort Lauderdale, FL • 01/2021 - 12/2022
WORK HISTORY
• Maintained case notes to document resident progress and condition Assisted residents in managing daily living including lifting, bathing, and feeding support
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Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities
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Crafted activities enjoyed by residents, with creative programs, including game nights, concerts, card games, makeover sessions, and physical activities.
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Increased sales by offering advice on purchases and promoting additional products.
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Achieved monthly sales goals by promoting product benefits and enrolling new clients.
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Retained excellent client satisfaction ratings through outstanding service delivery.
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• Trained and mentored new sales representatives.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
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Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
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Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
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Developed and delivered engaging sales presentations to convey product benefits.
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Organized sales paperwork, presented proposals and finalized contracts.
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Attended advanced training sessions and conferences to increase product knowledge and productivity.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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SKILLS
• Hi, I'm Kenisha Lewis.
Trained Caregiver skilled in
providing direct care to clients
with various
•
Conditions. Understand
caregiving basics, including
Alzheimer dementia
•
Communication strategies, social
engagement, and physical care,
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Cognitive differences, and
creates safe environment
through observation
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• Patient Care
• Records Maintenance
• Direct Patient Care
Companionship and Emotional
Support
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• Client Documentation
• Behavior Redirection
• First Aid and Safety
• Resident Empowerment
• Active Listening
• Freight Operations
• Staff Training
• Account Management
• Microsoft PowerPoint
• Report Creation
• Microsoft Excel
• Sales Expertise
• Customer Relations
• Post-Sales Support
• Problem-Solving Strengths
• Product and Service Knowledge
• Product Management and Pricing
• B2B Sales
EDUCATION
Center For Career Training
Fort Lauderdale, FL • 01/2007
Associate of Applied Science
Holy Trinity High
KINGSTON, JAMAICA • 08/2004
High School Diploma
Sutherland - Customer Service Representative
Kingston, Jamaica • 01/2019 - 10/2020
Golden Swan Assisted - NURSE ASSISTANT/MED TECH
11/2017 - 01/2020
Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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Provided primary customer support to internal and external customers.
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• Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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• Living, Maintaining a clean and sanitized environment Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
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Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
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Maintained confidentiality concerning treatment and personal information.
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