Customer Service Office Assistant

KELLY HILER

**** ***** ***** *** ********, OH *5030 513-***-**** *****.********@*****.***

PROFESSIONAL SUMMARY

Over 20 years of combined experience in internal customer service, external customer assistance, payroll, accounting, and general support.

EMPLOYMENT HISTORY

Vega Metals Recycling 01/22/2024 to 08/05/2024

5966 OH-128, Cleves, OH 45002

Supervisor: Greg Hamilton 513-***-****

Household Personal Assistant (to owner of business)

-Maintained a clean and organized living environment at private residence twice a week or more if needed

-Organize and maintain household supplies

-Assist with errands, such as grocery shopping, dry-cleaning, post-office trips and picking up prescriptions

Office Assistant

-Developed and implemented a new filing system

-Handled incoming calls, mail and emails

-Maintained cleanliness of all office areas including restrooms, hallways, lobbies and breakrooms

-Maintain clean driving record and provided on time daily deliveries (bank deposits/withdrawals)

-Recorded, updated, and re-stocked inventory of cleaning and office supplies

-Provided customer service working with outside vendors, and internal associates

-Processed daily reports and balancing of cash drawer

-Assist with errands such as ordering and picking up lunches for office associates

Ross Early Learning 08/31/2021 to 01/19/2024

2683 Morgan Lane Hamilton, OH 45013

Supervisor /Owner: Anna Lanter-Hamon 513-***-****

Lead Toddler Teacher (2- and 3-year-olds), 08/01/2022 to 01/19/2024

-Creating age-appropriate lesson plans

-Arranging and supervising indoor and outdoor activities

-Communicating with parents throughout the day by website about the child Documenting and tracking all developmental challenges and successes

-Preparing all the items needed for the daily craft and projects

-Decorating and setting up the room for each month’s theme for fun learning

-Handle any incident reports or safety issues that may arise

-Monitor and order school supplies

-Manage the afternoon schedule and associates

-Working with the other teachers about the children’s behaviors and to make sure when they would be ready to move up a class

Toddler Teacher Assistant (2- and 3-year-olds), 08/31/2021 to 08/01/2022

-Sterilizing toys and play areas

-Monitoring playtime and engaging in imaginative play

-Preparing and serving meals and snacks

-Interacting with children one on one to build trust and communication

Ameritas Life Insurance Company – formerly Union Central

05/28/1998 to 08/01/2021

1876 Waycross, Cincinnati, OH45240

Field Licensing Rep I, 07/02/2018 to 08/01/2021

-Ensure compliance with regulatory and business rules

-Communicate with customers, both verbal and written correspondence

-Process invoice/sales information

-Process new producer applications for the company

-Licensing, registration, and agent of record changes

-Perform background checks using various systems

-Renew state licenses

-Train new associates

-Served on celebrations and United Way committees

Payroll Administrator, 06/01/2016 to 7/01/2018

-Understood and could complete any part of the payroll process

-Reviewed, processed and created various reports based on payroll requirements

-Setup new hires information in payroll system

-Reviewed and ensured overtime, and paid time off was paid correctly

-Prepared federal, state, and local tax returns

-Calculated and processed garnishments, and levy documents

-Tested Lawson system as patches and updates were released, prior to putting into production

-Processed terminations

-Worked with Lawson Payroll system, People Soft and E-Time

-Established HR imaging practices and procedures

-Converted current data for new HR system transition to ADP

-Managed accounting budget for relocation and moving expenses

-Served on Wellness committee, including fire drills and CPR safety

HR Coordinator, 09/08/2015 to 05/31/2016

-Processed employee and agent payroll

-Managed employee setup including taxes, deductions, time records, direct deposits

-Continued to manage direct deposit process for all employees

-Answered various payroll related questions

-Processed customer checks and adjustments as needed

-Ensured overtime was paid correctly

-Managed correct payout of paid time off balances

-Set up severance payments

-Ensure compliance with all applicable state laws

-Completed onboarding process for all new hires

New Business Representative II, 03/03/2014 to 09/7/2015

-Managed the Life/DI insurance applications as they moved through the lifecycle

-Communicated with agents regularly verbally and through email

-Managed and organized underwriting requirements using a web-based vendor document system

oDocument requirements including attending physician statements, inspection reports, motor vehicle reports and other supplemental forms

Accounting Assistant II, 01/01/2003 to 03/2/2014

-Provided customer service working with outside vendors, and internal associates for accounts payable

-Reviewed and processed incoming invoices

-Research and problem solve budgets

-Processed reports for various departments

-Reviewed and processed travel expenses for agents and employees

-Ordered office supplies

-Balanced accounts such as OH use tax, travel advances, employee dues; monthly, quarterly, and yearly

-Balanced and maintained all corporate card holder accounts

-Assisted in general ledger entries

-Assisted in budget preparation monitoring

-Participated in federal and state reporting

Client Service Rep, 3/16/1999 to 12/31/2002

-Worked with agents, agencies, and clients with processing loans and partial surrenders

-Handled reinstatement and tax gain calculations

-Worked with underwriting to review lapsed policies

-Processed loan histories and questions

-Helped with title work for the change team when needed

-Phone representative during team meetings and on an as needed basis

ILSC Support Rep, 5/28/1998 to 03/15/1999

-Processed incoming mail

-Maintained the copier and fax machines

-Reviewed and processed mailing address corrections

-Participated in the creation of training manuals for different departments

-Assisted the Equity team with the beginning steps of the loan and partial surrender process

-Provided general assistance to the office as needed

EDUCATION

-High School Diploma: Business Ross High School/D Russell Lee vocational –Hamilton, OH

COMPUTER SKILLS DESIGNATIONS

-Microsoft Excel, Microsoft Word, MS Access - LOMA: ACS, AIRC, ALMI

-Web Focus

-Access

-Lawson, APL, E-time, ADP

-Oracle

-People Soft

-Lotus notes & Outlook

-Mobius

Contact this candidate