Customer Service Experience
Resume:
Shenae Nelson
Improving Customer Experience
Humble, TX 77396
*****************@*****.***
Great sales experience, I like to implement new ideas, the best of the best on being a team player, I like to see any team I join to excel, open to learning new work experiences and achieving goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Driver
PDQ-Parts Delivered Quick - Houston, TX
April 2022 to October 2022
• Houston area for route work and hot shots.
• deliver auto parts to local mechanic shops and dealerships.
• Provide outstanding customer service
• GPS or Navigation Systems
• Clean Appearance
Amazon AR Facility/Reverse Logistics
Amazon - Houston, TX
August 2017 to July 2021
• Amazon Fulfillment Engine (AFE) pack, pack singles shipping customers orders.
• Stow, adding to inventory, visually inspect each item for damage prior to placing it in a pod so the product can be ordered by a customer
• Water spider, help run the floor with the help of an AM or PA to organize productivity and conduct WIP and buffers
• Slam Lines (scan, label, apply, and manifest) repackaging the order if the shipments kick out due to the order not being package right
• Ambassador, develop performance goals and objectives to achieve customers promise
• Administrator (admin) for learning department, completing all tickets and other different functions
• Problem solver for inbound/outbound handling issues with Amazon products
• Customer service, completing all PR abuse, fraud, missing tickets on customers' account, making sure customers are returning the correct items
Customer Service
Enterprise Holdings - Houston, TX
October 2013 to September 2019
• Provided the best service for all clients
• Scheduled reservations for customers
• Provided quality assistance for all clients entering Enterprise
• Making sure customers were satisfied with renting experience
• Dealing with customers accounts
Inventory Taker
Home Genesis - Houston, TX
February 2013 to October 2014
• Scanning out Inventory for technicians
• Truck inventory
• Scanning packages
• SUP stock
• Calculations for inventory daily
• Processing
• Repackaging
• Sending return Inventory to get fixed
• Microsoft Excel spreadsheets
• Computerized documentation
• Making sure calculations are cleared and sent off to the manager. Home Health Aide
TOBI HEALTH CARE SERVICES - Houston, TX
October 2010 to July 2012
• Daily living activities– including dressing, eating, grooming, bathing, and using the restroom
• Light Housekeeping – laundry, dishes, and changing bed linens
• Shopping- groceries and toiletries
• Transportation to and from doctor appointments
• Vital signs– check blood pressure, respiration, and pulse
• Monitoring the physical and mental condition- managing exercise level, nutrition, and bathroom visits
• Emergencies– accidents, heart attacks, stroke, etc. Aircraft Cleaner
Bush Intercontinental Airport (Aircraft Cleaner) World Service - Houston, TX September 2008 to July 2010
• Ensured distribution of supplies to aircraft in a timely manner.
• Carried out security checks, cleaned tray tables and windows, rearranged magazines, and replaced equipment.
• cleaning cabins and compartments, disinfecting restrooms, utilizing tools and equipment, and replenishing stocks such as soap and tissue.
Education
High school diploma in General Studies
Kashmere High School - Houston, TX
August 2003 to May 2007
Skills
• Shift Management
• Home Care
• Food Service
• Supervising Experience
• Cooking
• Cashiering
• Cash Handling
• Food Safety
• Restaurant experience
• Caregiving
• Hotel experience
• Food Preparation
• Conflict Management
• Management
• Customer service
• Delivery Driver Experience
• Food Production
• Public Relations
• Driving
• Inventory Control
Certifications and Licenses
Driver's License
Contact this candidate