Customer Service Representative
Resume:
Karen Capps
Customer Service Representative
*** ********** ***, *********, **, 23888
*********@*****.***
Customer Service Representative with 11+ years of experience in data management, call handling, and customer relations. Adept at enhancing customer experiences through critical thinking, active listening, and problem-solving skills. Proven track record of improving office efficiency and maintaining high satisfaction ratings by implementing process improvements and coordinating team efforts. Employment history
Computer Operator,
ManTech, Jun 1997 -
Apr 1998
Clerical/CSR, County of
Prince George, Feb
1995 - Jun 1998
CSR/Licensed Agent,
GEICO, Jan 1987 - May
1993
Education
Prince George High School
Graduate
John Tyler Community College
Attended
Skills
Customer Service Typing Phone Skills Data Management Active Listening Critical Thinking Problem Solving Microsoft Outlook Computer Proficiency Customer Relations Scheduling Call Management Additional information
Experience June 1997-April 1998
• Computer Operator • ManTech
February 1995 – June 1998
• Clerical/CSR • County of Prince George
January 1987 – May 1993
• CSR/Licensed Agent • GEICO
• Interacted with customers by phone, email, or in-person. Operated computer systems, ensuring optimal performance and data integrity. Implemented process improvements, reducing system downtime. Enhanced efficiency, leading to measurable productivity gains. Meticulously monitored system performance, swiftly identifying and resolving issues. Maintained comprehensive logs, ensuring seamless operations and facilitating troubleshooting efforts.
Handled customer inquiries and complaints, achieving high satisfaction ratings. Processed and maintained records, ensuring accuracy and compliance. Coordinated with team members to streamline office procedures, improving efficiency. Assisted in training new staff, contributing to team development. Handled customer interactions via phone, email, and in-person, ensuring high satisfaction levels.
Executed clerical tasks, including filing and typing, improving office efficiency. Maintained confidentiality with sensitive information, adhering to privacy policies. Managed high call volumes, multitasking effectively during peak hours. Demonstrated empathy and active listening, increasing customer satisfaction and repeat business.
Additional information
• Completed clerical tasks such as filing, typing or copying
• Executed record filing system to improve document organization and management.
• Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
• Delivered clerical support by handling range of routine and special requirements.
• Input data into spreadsheets
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Managed High call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast paced environment.
• Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
• Answered customer calls promptly to avoid on hold wait times. Communication Maintained a professional manner while speaking with customers. About me I have been out of the workforce for a while raising our children. Now that they are all grown I am trying to get back into the workforce.
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