Customer Service Sales Associate

TY’REK

ROBERTS

Jacksonville, FL

904-***-**** ******@*****.***

Dedicated and customer-focused professional with a strong background in fashion and retail management. Seeking a long-term position that leverages my extensive experience in sales, customer service, and team leadership. Proficient in digital sales platforms, POS systems, and office software. Known for excellent interpersonal skills, a keen eye for aesthetics, and the ability to drive sales and enhance customer satisfaction.

PROFESSIONAL EXPERIENCE

FOODSERVICE TEAM MEMBER

Cava Jacksonville

2023-2024

- Managed the digital line, efficiently processing online orders with accuracy and speed.

- Operated the POS system, handling transactions and providing excellent customer service.

- Ensured compliance with health and safety standards in a fast-paced environment.

- Collaborated with team members to maintain a smooth workflow and high service standards.

ASSISTANT STORE MANAGER

Dollar General Jacksonville FL

2021-2023

- Supervised daily store operations, including inventory management, merchandising, and staff scheduling.

- Led a team of sales associates, providing training and guidance to achieve sales targets.

- Enhanced customer satisfaction by resolving issues promptly and professionally.

- Implemented promotional strategies to boost sales and maximize store profitability.

SALES ASSOCIATE & CASHIER

Express Clothing Company Orlando FL

2020-2021

- Assisted customers in selecting outfits, offering styling advice to enhance their shopping experience.

- Operated the cash register, handling transactions and returns with accuracy.

- Participated in inventory management, restocking items, and maintaining an organized sales floor.

- Contributed to store sales targets through effective upselling and cross-selling techniques.

CUSTOMER SERVICE & MANAGEMENT

Planet Fitness (Seasonal Position) Jacksonville FL

2020

Responsible for maintaining a comfortable clean and friendly atmosphere for all club members and guests.

Delivering exceptional member experiences and building strong relationships; providing service that exceeds the expectations of members.

Responsible for enhancing the member experience by maintaining a clean club environment with a strong attention to detail and focus on consistency.

REMOTE CALL CENTER AGENT

Gulf Coast Collection Services Remote ( Jacksonville FL)

2020-2021

- Managed inbound and outbound calls, assisting customers with account inquiries and payment solutions.

- Utilized CRM software to track customer interactions and update account information.

- Developed strong communication skills, handling difficult conversations with professionalism and empathy.

- Worked independently, meeting performance targets in a remote work environment.

TOP SALES ASSOCIATE

Bath & Body Works Round Rock, TX

2019-2020

- Consistently achieved top sales performance by understanding customer needs and providing tailored - product recommendations.

- Assisted in merchandising, ensuring the store was visually appealing and stocked with popular products.

- Delivered exceptional customer service, building strong relationships with repeat customers.

- Processed transactions and managed the register, ensuring accuracy and efficiency.

SKILLS

- Customer service

- Communication

- Inventory management

- Stocking

- Cash handling

- POS operation

- Team collaboration

- Leadership

- Time management

- Multitasking

- Computer Literacy

- Sales & Merchandising

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