Customer Service Outside Sales

Joseph Keith Gravelle

Hoover, AL ***** 205-***-**** *****.********@*****.***

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

SKILLS

Managing office of diversified people

Industrial Services

Team Leadership

Proficiency in Office programs

Adaptability

Organizational Skills

Time management abilities

Proficiency in AutoCAD

Quality Inspection

Defect monitoring

WORK HISTORY

PRODUCTION WORKER 03/2024 to CURRENT

Mercedes Benz US International Vance, AL

Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.

Collaborated with other production workers to achieve smooth running of production line.

Followed safety protocols to prevent accidents and injuries to self and colleagues.

QUALITY SPECIALIST 02/2022 to 03/2024

Integrated Power Services Birmingham, AL

Work to execute Quality improvement strategy aimed at improving overall Quality and manufacturing operations throughout facility

Ensure sustainability of Quality Management System as well as standardized operation procedures

Facility maintenance as well as role in technical design / quotation process of high voltage stator bars and coils.

Educated employees on specific QA standards and confirmed maintenance of standards

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies

Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies

Collected and analyzed data to measure effectiveness of quality control processes

Reported problems and concerns to management

RENTAL COORDINATOR 01/2021 to 02/2022

Equipment Share Birmingham, AL

Work with outside sales to maintain customer relations through sales calls, provide customer quotations, and write rental contracts

Schedule equipment deliveries and pick-ups.

Resolved issues through active listening and open-ended questioning, escalating major problems to manager

Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures

CUSTOMER SERVICE 01/2020 to 01/2021

Integrated Power Services Dothan, AL

Work with outside sales to maintain customer relations through sales calls, provide customer quotations, and educate outside sales/customers on new product innovations

Prepare work plans and parts lists for repair work

Schedule shop work, deliveries and handle subcontracted work.

Increased client retention by providing superior customer service

Developed and implemented strategies to deliver quality customer service

Increased customer service success rates by quickly resolving issues

Increased customer service ratings through personable service

AFTERMARKET SALES MANAGER 01/2019 to 01/2020

OMi Crane Services Birmingham, AL

Perform outside sales role to maintain customer relations through sales calls, provide customer quotations, and educate customers on new product innovations and offerings.

Achieved sales goals and service targets by cultivating and securing new customer relationships

Managed accounts to retain existing relationships and grow share of business

Compiled and analyzed data to determine approaches to improve sales and performance

CUSTOMER SERVICE 01/2016 to 01/2019

Integrated Power Services Birmingham, AL

Work with outside sales to maintain customer relations through sales calls, provide customer quotations, and educate outside sales/customers on new product innovations

Prepare work plans and parts lists for repair work

Schedule shop work, deliveries and handle subcontracted work.

REGIONAL SALES 01/2016

Nachi America Greenwood, IN

Maintained customer relations through sales calls, provide customer quotations, and educated distributors/customers on new product innovations.

ACCOUNT MANAGER 01/2015 to 01/2016

Tomita USA Anniston, AL

Maintained customer relations through sales calls, provide customer quotations, and educate customers on new product innovations.

QUOTATION SPECIALIST 06/2014 to 01/2015

Motion Industries Irondale, AL

Prepared quotations for corporate account customers

Researched sourcing of new items and developed approved vendors.

OPERATIONS MANAGER 01/2013 to 06/2014

Konecranes Inc. Trussville, AL

Managed office of five support personnel

Oversaw/Prepared quotations for service work on Customers equipment

Prepared detailed job scope

Prepared detailed parts and equipment lists

Reviewed Contract Terms & Conditions

Directed day to day operations of office.

SALES ENGINEER 01/2012 to 01/2013

Tungaloy of America Arlington Heights, IL

Maintained customer relations through sales calls, provide customer quotations, and educated customers on new product innovations.

SERVICE MANAGER 05/2009 to 02/2012

Konecranes Inc. Trussville, AL

Managed office of four support personnel and fifteen technicians

Defined Standard Operating Procedures for business processes

P&L responsibility for $6M in annual Sales

Reviewed contract T&C's and develop annual budgets

Directed day to day operations of office.

SERVICE COORDINATOR 01/2007 to 05/2008

Konecranes Inc. Trussville, AL

Responded to customer needs through competent customer service and prompt problem-solving.

Maintained and managed customer files and databases.

Coordinated logistics for customer orders.

Responded to customer calls and emails to answer questions about products and services.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

SERVICE SALES REPRESENTATIVE 06/2006 to 01/2007

Konecranes Inc. Trussville, AL

Understood each target customer's business model, mapped out organization, and identified unique technology needs.

Responded to customer questions via telephone and written correspondence.

Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.

ACCOUNT MANAGER 01/2005 to 01/2007

Schott North America Louisville, KY

Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.

Identified key entry points to enhance market penetration and maximize returns.

Liaised with marketing and sales teams to develop targeted campaigns.

Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.

Met with customers to discuss and ascertain needs, tailor solutions and close deals.

TECHNICAL SALES REP. 01/2004 to 01/2005

U S Filter/ION Pure Metairie, LA

Furnished customers with exemplary service, helping build lasting, lucrative partnerships.

Collaborated with customers and asked questions to assess needs and budgets.

Attended local and national trade shows to discover new products and services for addition to company's current offerings.

TECHNICAL SALES REP. 01/2000 to 01/2004

Praxair Services Inc. Baton Rouge, LA

Furnished customers with exemplary service, helping build lasting, lucrative partnerships.

Collaborated with customers and asked questions to assess needs and budgets.

Used consultative sales approach to understand and meet customer needs.

Serviced existing accounts on regular basis to maximize revenue.

Leveraged proven sales methods to increase revenue and surpass sales objectives.

SALES PRODUCT SPECIALIST 01/1998 to 12/1999

Beloit Corporation Beloit, WI

Researched product's technical specifications and accurately communicated information.

Continually expanded knowledge of tissue converting product line.

Logged phone numbers and email addresses to contact customers for follow-ups.

Created database of all equipment models and serial Numbers.

DESIGN ENGINEERING, PROJECT PLANNING 01/1993 to 01/1998

Pellerin Milnor Corp. Kenner, LA

Worked directly with sales, product management, quality and design engineering to address customer concerns and identify potential product improvements.

Reviewed proposed engineering designs for manufacturing feasibility.

Worked with Pro-E and AutoCAD.

EDUCATION

Bachelor of Science Industrial Technology 05/1992

Southeastern Louisiana University, Hammond, LA

PROFESSIONAL HIGHLIGHTS

Sr. Level Sales/Management Professional looking to put my skills and experience in Project Management/Management/Technical Sales/Strategic Planning/ Quota Attainment to work to our mutual benefit.

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