Care Representative Life Insurance

SUMMARY

Looking for a challenging position and high growth to prove my competence in the discharges of duties assigned and my commitment to complementing assignments to the best of my working capabilities.

Highlights of Qualifications

Excellent in collaborating teamwork to achieve project goals

Work with Microsoft Office, and always interested in passion to learn new technology.

Multitask, active listener and result-oriented to meet business goals

Excellent verbal, written and strong communication skills

Business Analytics to support customer requirements and meet expected project objectives.

EXPERIENCE

CLIENT CARE REPRESENTATIVE SEPTEMBER 2022-Current

Sunlife Financial

Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure the resolution

Ability to work CCRSUP Access to file to forward Email, mail and fax to lawyers and members.

Provide appropriate solutions for Medical, Drug, Dental, Vision, Gold, CDCP, Retirement,

life insurance, Mortgage insurance, Disability Coverage, Claims and how to set up the Sunlife account

Regularly update and maintain customer accounts using computer software programs such as Pega, Siebel, Solar, Ultera, Spector, Telus, Nexus, HCL Notes, Bixie and CHESS.

SUPPORT ADMINISTRATOR Sep 2021- June 2022

Switch Health

Responding to client inquiries via phone, email or chat

Resolving client issues by guiding them through step-by-step solutions

Received “Positive Feedback” from the clients within three months.

Escalating complex client issues to appropriate internal teams

Documenting and maintaining client communications and activities in customer relationship management (CRM) systems

CALL CENTER REPRESENTATIVE April 2021- Aug 2021

Manpower

Effectively managed 80+ inbound customer calls regarding booking the vaccination.

Receive a “100/100 score” within three months and get positive feedback in a row by engaging with customers professional manner.

Support sales goals and interact with sales leads

Identify and escalate issues to supervisors.

FULFILLMENT ASSOCIATE

Walmart April 2019 – MAR 2021

Stock merchandise on the correct counter in the correct space according to the label or instructions to ensure stability.

Maintain a clean work environment by keeping the area free of trash and products in the correct locations

Received “Shining Star of the Month “award within 1 year and positive feedback.

Work with the Department Managers in processing overstock and Modular Changes.

ADMINISTRTIVE ASSISTANCE

Avenues Clinic MAY 2017 – MAY 2018

Greeted incoming clients, answered their questions, provided directions, and notified staff when someone was there to meet or visit them

Scheduled appointments and maintained appointment calendar

Ensured to call more than 80 to convince their visit to the clinic.

Achieved “97% average customer satisfaction” rating to date, surpassing team goal by 12%

DATA ENTRY CLARK

VETEA Foundation OCT 2012 – MARCH 2017

Compiled, verified accuracy, and sorted information according to priorities to prepare source data for computer entry

Generated spreadsheets with large numbers of figures without any mistakes

Maintained customer confidence and protected operations by keeping information confidential.

EDUCATION & CERTIFICATION

BACHELOR OF ARTS 2005

North Gujarat University, Patan, India

BACHELOR OF EDUCATION 2006

SNDT Women’s University, Mumbai, India

DIPLOMA OF BUSINESS MANAGEMENT 2010

Intech Institute of Technology, Brisbane, Australia

MASTER OF INFORMATION SYSTEMS 2012

Central Queensland University, Brisbane, Australia

IT INFRASTRUCTURE BRIDGING PROGRAMME 2018

Humber College, Toronto, Canada

CUSTOMER SERVICE GATEWAY PROGRAMME 2021

Wood Green Community Services, Toronto, Canada

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