Customer Service Grand Prairie
Resume:
Djenabou Keita
Grand Prairie, TX *****
************@*****.***
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique.
Skills
Business Management
Appointment Coordination
Razor cutting expert
Braiding and weaving
Customer Education
Cosmetology principles knowledge
Innovative hairstyling techniques
Marketing understanding
Salon maintenance
Styling Tools
Experience
July 2011 - Current
Salon - Dallas, TX
Hairstylist
Greeted customers, answered phones and booked appointments.
Provided consultations to clients about their desired hairstyle and hair care needs.
Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
September 2020 - August 2024
Verizon - Dallas, Texas
Customer Service Supervisor
Supervised and trained customer service staff to ensure excellent customer service delivery.
Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Identified areas of improvement in the customer service process and developed strategies to address them.
Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
Assisted customers with product inquiries and resolving complaints promptly and professionally.
June 2013 - September 2014
Home Depot - San Antonio, Texas
Cashier Team Lead
Assisted cashiers with resolving customer complaints and inquiries.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Trained new cashiers on proper use of registers and store policies.
Education and Training
July 2014
Palo Alto College San Antonio, TX
Biology
University of Memphis Memphis, TN
Associate of Science
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