Full-Time Call Center

Emily Clancy

Zanesville, OH

************@*******.*** 740-***-****

Summary

Aspiring computer science student seeking a challenging internship or assistant position that offers extensive learning opportunities in programming and computer-related fields. Highly motivated to gain hands-on experience in a professional setting, with a fervent desire to contribute and grow within a team-oriented environment. Open to both full-time paid and part-time unpaid opportunities. Experience

Customer Care Representative

Park National Bank

2022 - 2024 (2 years)

Aided customers with billing inquiries, car payments, loan questions, and documentation processes Provided exceptional service over the phone in a high-volume call center environment Processed and managed customer paperwork, ensuring accuracy and compliance with bank policies. Billing Agent

Charter Communications Incorporated

2024 - Present (less than a year)

Manage billing inquiries and resolve customer account issues in a timely manner. Accurately process payments and adjustments, ensuring customer satisfaction and adherence to company policies.

Utilize company software to track and update billing information. Education

University of Maryland Global Campus

Bachelor, Computer Science

2024 - Present

Skills

Technical Proficiency • Communication • Problem Solving • Team Collaboration • Computer Literacy • Microsoft Office • Programming • Academic Writing

Emily Clancy - page 1

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