Customer Service Representative
Resume:
AMBER N. HLUBEK
Jacksonville FL32257
*****.******@*****.***
OBJECTIVE
To seek a full-time position in the customer service field where I can utilize attained knowledge and my professional skills for performing efficiently. SUMMARY OF SKILLS
• Ability to communicate well and efficiently
• Gathered knowledge of office procedures
• Very attentive to detail; lead by example
• Computer experience in creating documents, presentations and spreadsheets using Microsoft Office Capable of typing 75 words per minute Attained knowledge in:
• Microsoft Office 2003-2021
• Microsoft Excel 2003-2021
• Microsoft Access 2003-2021
WORK EXPERIENCE
[Concentrix] [Jacksonville, FL] [Feb. 2011-October2021]
[Sales and Service Representative]
Handle questions via phone addressing billing, upgrades or troubleshooting issues for telecommunications, cable and technology clients; Reporting/escalating issues through the appropriate channels;.; Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner;.Multitasking through multiple systems while interacting with customers.
[Dicks Sporting Goods] [Orange Park, FL] [June. 2009-October2010]
[Customer Service Specialist]
Distributing tills among associates, Handling all customer returns and complaints effectively within company policy and procedure, Responsible for running the cash register and managing my till, Informing the customers about the different programs and services that the company has to offer, Ensuring all customers are satisfied with their experience to the store.
[Paymerica-Credit Card Processing] [Jacksonville, FL] [August. 2008-February 2009]
[Statement Specialist]
Contacting potential clients; Handling ingoing/outgoing phone calls, Establishing and maintaining a relationship with potential and current clients, Managing received statements; Evaluated and analyzed potential clients current rates and compared to those of the companies
[Quiznos Subs] [Tampa, FL] [March 2008-July 2009
&October2010-July2011]
[Assistant Manager]
Handling all banking duties, Hiring and managing crew members, Establishing and maintaining a clean environment, Making weekly schedules for employees, Performed inventory on all products within and received EDUCATION [Associates Degree of Science/Certified Pharmacy Technology]
[Fortis College (formerly North Florida Institute)] [Orange Park, FL]
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