Service Representative Customer

LISA CARAWAY

*** *. ** ****** **, Apt ***

Hutchins, TX 75141

Phone: 469-***-****

Objective

Hard-working, self-motivated, highly achieving professional who exhibits a positive can-do attitude and demonstrates a commitment to the job. I am interested in obtaining a challenging position that will leverage my strong analytical skills, communication skills and professionalism.

Ability Summary

• Professional Communication

• Efficient Call Handling

• Thorough Documentation

• Quick Response to Critical Situations

• Accurate Claims Processing

• Proactive Issue Resolution

• Analytical Assessment

Employment History

10/2021 - 03/2024

Customer Service Representative/Collections

Employment Solutions, Dallas, TX

• Expertly handled inbound calls concerning customers' prepaid and postpaid accounts, providing accurate and efficient assistance.

• Efficiently processed payments and made necessary adjustments, ensuring accounts were updated accurately and promptly.

• Proactively supported new hires during on-the-job training, providing guidance and answering questions to enhance their learning experience.

• Effectively assisted customers with paying on their past due accounts, offering solutions and support to help them manage their payments.

• Diligently arranged payment schedules and facilitated payment arrangements, ensuring customers had clear and manageable plans for their payments.

03/2018 - 09/2019

Patient Care Coordinator

Alliance RX, Irving, TX

• Skillfully processed inbound and outbound calls, ensuring effective communication and resolution of inquiries.

• Promptly shipped specialty medications to patients' homes and physician offices, ensuring timely and accurate deliveries.

• Accurately verified patients' insurance information, ensuring eligibility and coverage for medications.

• Collaborated daily with various internal departments such as billing, pharmacy, and patient financial services to streamline processes and resolve issues.

• Safeguarded the security of medical records, ensuring that confidentiality was maintained at all times.

12/2015 - 01/2018

Customer Care Service Representative/SME

Optum, Richardson, TX

• Accurately processed medical claims for prescription drugs, ensuring timely reimbursement and compliance with policies.

• Effectively assisted pharmacists with tier/co-payments for member benefits, facilitating smooth transactions and clear understanding of costs.

• Readily provided co-workers with additional assistance when support was needed, enhancing team productivity and cohesion.

• Promptly helped members with monthly premium payments for their health insurance, ensuring timely and accurate processing of payments.

07/2013 - 08/2015

CLAIMS REP/ILR

STATE FARM MUTUAL AUTOMOBILE, Richardson, TX

• Professionally communicated with customers and associates by phone, mobile app, click-to-chat, and internet reporting, ensuring clear and efficient information exchange.

• Collaboratively handled a large volume of calls in a team setting, maintaining high levels of service and support.

• Thoroughly gathered and documented loss information, ensuring accuracy and completeness for claims processing.

• Immediately served as the first point of contact when drivers had been in an accident, providing immediate assistance and support.

10/2011 - 06/2012

Foreclose Specialist

Bank of America, Dallas, TX

• Diligently researched documents and pictures of court hearings, ensuring accurate and comprehensive information gathering.

• Consistently interacted with lawyers via e-mail to obtain additional information as needed, facilitating effective communication and information flow.

• Carefully assessed the eligibility of property owners for a restructured float, determining options to save their property.

Education History

General High School Curriculum

High School Diploma

Justin F. Kimball,

Detailed References

References Available on Request

Contact this candidate