Contact
Education
095******** or
Phone
Email *********@*****.***
Village, Lanang, Davao City
Address
Gerard C. Calledo
C U S T O M E R S E R V I C E
R E P R E S E N T A T I V E
Experience
Serve customers in an accommodating manner
Provide excellent customer services
Describe and promote any daily specials
providing exceptional food and beverage service to guests, thus ensuring satisfaction and guest retention
Admin Task
Human Resource duties
Sorting and processing data (data entry, data system maintenance and management, data backups and proofing and editing)
Organize and maintain files and databases, updating information, creating new records Waiter
Data Encoder
Patrol Driver
April 2010 - July 2010
Port of Davao 2018 - 2019
Port of Batangas 2019 - 2021
Port of Davao 2021 - 2022
January 2018 - August 2018
Johor Bahru
Bureau of Customs
Philippine National Police Davao City
Holy Cross of Davao College
Bachelor of Science and Marine
Transportaion (BSMT)
2005 - 2006
Salesforce
Vicidial
Canva
Bling Dialer
Spreadsheet
Microsoft Outlook
Trello
Google Suite
Zoom
PowerPoint
Previously used
tools & apps:
Provide support and assistance to the community and respond to emergencies Patrolling assigned areas to deter, detect, investigate, and report illegal activities, issue traffic violations, safeguard civil rights, and enforce laws, rules, and regulations Observation skills - must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary
January 2023 - February 2024
Customer Service Representative
SiBS Davao
Managing outbound and inbound calls
Handling emails - responding to emails and follow-up with customers Offer product/service and provide necessary assistance Assist customers to complete purchases, upgrades, returns or refund Product knowledge
Identifying and assessing customer needs to achieve satisfaction Managing customers/clients account - tracking and recording customer transactions Skills and interactions (invoices, refunds, unpaid orders, inquiries) Customer Support
Clear Communication Skills
Outbound call
Handle CRM Tools
Account Monitoring
Email Management