Customer Service Front Desk

SHEYVETTE WALKER

Cell 312-***-**** **.***************@*****.***

SUMMARY

● Microsoft Office Suite (MS) ● MS Excel ● MS PowerPoint ● MS Word

● Xactimate software

● Airtable & Google Sheets

● Illinois Commissioned Notary/Loan Signing Agent

Objective:

Dedicated and results-driven customer service professional with a proven track record of delivering exceptional service in fast-paced and challenging environments. Adept at building rapport with customers and providing effective solutions to meet their needs. Detail-oriented and highly organized with excellent communication and problem-solving skills. Seeking a challenging customer service role to leverage my skills in enhancing customer satisfaction and contributing to the success of a dynamic team. Experience:

Receptionist/Front Desk 10/2022-07/2023

Kiddie Academy, Munster,IN

CEO K&E Royal Tingz 10/2020-Present

● Online Kids Clothing Boutique

● Sell Clothing & Accessories

Delivery Driver

11/2020-11/2021

Alpha Dog Delivery-FedEx, Munster,IN

Estimator

01/2019-02/2020

C&N Construction, Hillside,IL

● Estimating for Insurance companies

Called Insurance companies to negotiate and have them release funds for claims.

● Worked on Xactimate software

● Put in roofing orders and other duties as well

Project Assistant 04/2016-08/2017

Trice Construction Company, Chicago, IL

● Data Entry daily, keeping track of the work coming in and what is being completed daily.

● Calling in to get work permits and dig numbers

● Complete weekly time sheets and etc

● Walk down sites to ensure work is completed

Personal Assistant to CEO/Receptionist 02/2015-08/2015 International Marble & Granite Supply Inc., Chicago, IL

● Assisted the owner, filing and organizing paperwork and office

● Answered calls, spoke with customers daily etc. Invoices were done daily, taking payments, etc. Mail Handler 10/2013- 01/2014

The United States Postal Service (USPS), Chicago, IL

● Sorted military service directed mail items routinely and staged content for flight shipments

● Transported mail bins and carts between assigned export/ receiving workspace units; produced signage for flight directives Office Manager 01/2011- 11/2013

Advance Presort Service Inc., Chicago, IL

● Managed mail reception systems and reviewed essential tracking reports, distributing 9,000-11,000 items daily

● Categorized content according to zip code targeted practices for different businesses including: billing reports, promotional advertising materials, and business-to-consumer service response materials

● Completed fulfillment services including: pre-sorting and barcoding materials; data processing, database maintenance, list services etc. Office Secretary 11/2010- 06/2012

Dorsey's Tax Service, Chicago, IL

● Operated multi-line telephone communications system; receipted and transferred 50-125 inbound/ outbound calls routinely

● Replied to client concerns and questions via e-mail/ face-to-face communications; documented voicemail and live transmitted messages

● Processed cash and electronically funded, client service payments; distributed tax refund checks via hand-deliveries and USPS mail services; weighed mailing envelopes for stamp and other miscellaneous postage requirements Seasonal Sales Associate 09/2010- 01/2011

Disney Store, Chicago, IL

● Interactively guided area traffic; processed guest purchases, operating point-of-sale (POS) machinery and an itemized accounting system

● Stocked items for sales and advertising displays connected to different product lines Customer Service Consultant 09/2007- 02/2010

Macy's Inc.- Store, Oakbrook, IL

● Answered and routed over 250 inbound calls daily, regarding consumer purchases and business interests connected to all departments

● Collected POS processed purchase payments; handled credit card, check, and cash transactions; balanced over $10,000 in end-of-day revenue deposits as scheduled; packed sold items marked for postal mail shipments.

● Trained new employees

Research Team Lead/ Sales Floor 09/2005- 07/2007

Target Corporation- Store, Cicero, IL

● Collaborated with leadership teams to assist with zoning and inspecting 2-4 designated areas daily

● Led inventory and POS cash balancing efforts, to maintain quarterly feedback data and general day-to-day business functions

● Liaison between Frontline Cashiering Lanes and the Guest Services Department, relieving employees from shift-to-shift

● Trained new employees

● Scanned and stocked areas

EDUCATION

Southern New Hampshire University 2016-2017

Business Administration/ Human Resource Management CONSTRUCT Program Graduate 2/2015 – 5/2015 Chicago Urban League East West University-Business Management, Chicago, IL 2007-2008

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